Post questions or problems regarding Early Access and Preorder Codes here

[rsparrowk]

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).

As of right now ARR has not been registered to my Account Management page. I used the 20 digit code and got three email confirmations, but still nothing in my Account Management for ARR.

I do see two ARR games as Registered Games on the http://na.square-enix.com/ page

[Envision]

Syldra, check this page:
http://na.finalfantasyxiv.com/

Login at the top right then go to "My Profile"

You should see it in there if it's registered.

[Riepah]

I have two service accounts for some reason, both tagged as "FFXIV: A Realm Reborn - Beta Test Windows(R)", they're called "FINAL FANTASY XIV 1" and "FINAL FANTASY XIV 2". When I try to redeem my code, it makes me choose between them and claims that, in order to check which of those service accounts has my character on it, I should log in to the old Lodestone. However, when I log in to the old Lodestone, I'm told that there's no character on my account and won't let me proceed any further. Does anyone know how to make sure I activate the correct service account with my Phase 4 character?

[khovel]

Just to stop the board from being a spam fest with the same questions over and over.

Just so that it's clearer, i think it would be good to separate PS3 from PC with this issue. And there is already another post specifically for PS3.
http://forum.square-enix.com/ffxiv/t...sues-%28PS3%29

[Sameguy]

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

[Lear315]

I've recieved an early access 20 digit code that doesn't match my region. I ordered my copy from amazon(US) and registered on the 20th, during the region confusion. My 20 digit code gives me a "wrong region" code, and i have no idea how to tell what region my game is.

[Decaffeinated_Coffee]

I've recieved an early access 20 digit code that doesn't match my region. I ordered my copy from amazon(US) and registered on the 20th, during the region confusion. My 20 digit code gives me a "wrong region" code, and i have no idea how to tell what region my game is.

Try login through here

https://secure.square-enix.com/accou...n?cont=account

the "Account Information" section

[Sameguy]

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

No one got any help for me in this?

[Envision]

No one got any help for me in this?

Follow the instructions listed here. They may eventually fix it but as of now, it's up to Square-Enix to resolve this one.

For Those Receiving Code Region Errors


We're aware that some NA users are receiving EU-region codes and are working to address that as well. We'll be sure to keep you updated.

https://twitter.com/FF_XIV_EN
If you need the correct region - Open a ticket with their support page http://support.na.square-enix.com/ or wait till the next announcement

Or you can simply make a matching region account (If you dont have characters saved from beta)
The region doesn't matter ingame you will be able to play or both NA and EU server with whatever region your account is bound to

You can figure out which region your code is by looking at the first 5 digits (PC only)
RAAU = NA code
RAAE = Europe Code

SE is working on this issue.

Sorry--I took to this quickly.. I thought you were having region code issues. My bad.

[Sameguy]

Hello,

I pre-ordered the game on my account, I purchased it from Europe and got a European version. When I try to input the pre-order code it says "This code can only be applied to the region of the account" My account region I used for the beta and everything else, used to purchase the account as well, is registered in "The Americas" what I want to know is if I use this code on a brand new account, that is registered in EU will I still have the game and the pre-order bonuses and stuff like that or is there a way to change my region. Thank you ahead of time.

I opened a ticket and EU support pretty much said "Not our problem" open a ticket to NA support. Haven't heard from US support yet If anyone has an NA code that I can trade my EU code with e-mail me chrisofskye@gmail.com