Post questions or problems regarding Early Access and Preorder Codes here

[RamStormrage]

As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.

Thanks ZetaYuri.

This is to confirm that my FFXIV Launcher shows that I'm just awaiting Early Access and ready to play once servers are open.

[Nejibana]

As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.

the delays in responding are scaring me, but glad to see this thread and that i am not the only one who is going through the redeeming both codes (even seeing game on profile but no mention of early access in profile) and waiting for emails talking about early access.

[WinterB]

http://forum.square-enix.com/ffxiv/t...eady-been-used.

What should i do...?

[zetayuri]

I'm still getting error 3. The game shows up as registered, though.

Found this on Reddit, it's seemed to work for a lot of people http://www.reddit.com/r/ffxiv/commen...e_beta_forums/

http://forum.square-enix.com/ffxiv/t...eady-been-used.

What should i do...?

Contact either Square or GMG. Probably Square, as they are the ones that give out codes to retailers.

[WinterB]

If i remember correctly 'error 3' is due to high traffic. The best advice i can give is to stay diligent.


Contact either Square or GMG. Probably Square, as they are the ones that give out codes to retailers.

already sent them 3 emails
still waiting for their reply
254xxxx
might get the answer in a few months(please dont...)

[DiamonteZ]

Found this on Reddit, it's seemed to work for a lot of people http://www.reddit.com/r/ffxiv/commen...e_beta_forums/

Bumping this because I had Error 3 and this fixed it instantly.

[Blackhart]

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

[Ayvar]

Still waiting for my code from Sq enix eu store but got this email back from my ticket i sent them.

Dear Customer,

Thank you for contacting our customer service.

We're sorry to inform you that pre-order bonus codes due to be sent out on 20th and 21st August to customers who pre-ordered the game on the Square Enix Store are still being sent and we hope to have these with you in the next 24 to 36 hours.

Please be aware that Square Enix Store customers (excluding Square Enix Boutique customers) will not receive the 18-digit pre-order code as this code is only redeemed in order to receive the 20-digit early access code. The 20-digit early access code is currently being sent directly to Square Enix Store customers, who need only redeem it on (https://secure.square-enix.com/accou...arlypre?rgn=en) in order to receive their early access and pre-order bonus items. No other steps are required.

We deeply apologise for the delay and thank you for your understanding.

Kind regards,

The Square Enix Support Centre Team

So they will email the 20-digit codes out anyway to SE inc customers no matter what errors you got with the reorder code??

[rsparrowk]

I also have 1.0 CE and bought the game for EA...I entered the code for EA and got three emails from Square-Enix all with EU regions (I am NA). I registered it and everything went through. I just hope it doesn't matter...as long as its not JP.

[Syldra]

Question for those of you who managed to register the 20 digits code, did ARR appear under your Service List (Select Service) in your Square Account Management System?
Not really seeing it anywhere so makes me wonder if I did it successfully. I still see my old XIV, not sure if it will use the same service.

(Edit: Or realized that this could be due to the fact that it's Early Access and not the game itself. The CE still isn't registered).