Post questions or problems regarding Early Access and Preorder Codes here

[Calastir]

I purchased my CE from the SE store and from what I'm gathering from the insane amount of posts all over the place NA SE purchasers have not received codes yet, correct?

I received a serial number when I ordered and tried that but I get "Invalid Code"

I remember why I was turned off by FF before and it wasn't the game. SE account management is totally confusing as all get out.

No wrong. Only the EU SE store people had / have delays getting codes.

[Danify]

I have an EU code (PC). I'm in need of an NA code (PC), if anyone is interested in trading send a message on these forums or email me @ dvanmeter.ify@gmail.com.

[Ayvar]

If you are stuck with the wrong region preorder code, just find someone to swap with. A friend of mine did this and it's all sorted. SE has been completely worthless on this one for the last three days.

[Macros86]

Repost from earlier, just to see if anyone else has any info.

Question guys.
I got my 12 digit PS3 code from the preorder website.
Now the issue I have is my main PSN account is US based. However because I am currently living in Australia my preorder code is for EU. The 12 digit PSN code won't enter on my main US PSN account. But I do have a sub account for Australian content (DLC for games bought here, etc.)
If I apply the preorder code to my AU account, will that stuff anything up with me playing the game on my US account?

Basically, if I enter the preorder code on my AU PSN account, will I get all the bonus' on my account and be able to log in and play on my main US PSN account.

Thanks!

[typeelite]

I have 1 EU psn code and 1 EU 18 digit code and I need 1 NA PC code.

[SilverMoon9000]

Ok, now I can't even log in. I go to login and try to put my code in again, and it takes me to an Almost done page and asks for a nick, but I already have one.

[SilverMoon9000]

So now my account nick is SilverMoon90000 instead of SilverMoon9000. Arrgh.

[ParadyneTech]

I am ... er WAS a diehard fan of Sqaure Enix since FF1 but they have done a lot to abuse that love. Your customer service leaves a lot of bad taste. Aside from the 3012 error that kept me from playing during the entire beta 4, you finally sent my pre order code LATE and IT DOESN'T WORK. Please communicate and be responsible for the problems. Stop creating website directions that lead to the wrong place too...that one is particularly annoying when trying to get help. Would love to see all these problems resolved...before I die of old age. Thanks.

[OddOne]

I am ... er WAS a diehard fan of Sqaure Enix since FF1 but they have done a lot to abuse that love. Your customer service leaves a lot of bad taste. Aside from the 3012 error that kept me from playing during the entire beta 4, you finally sent my pre order code LATE and IT DOESN'T WORK. Please communicate and be responsible for the problems. Stop creating website directions that lead to the wrong place too...that one is particularly annoying when trying to get help. Would love to see all these problems resolved...before I die of old age. Thanks.

As a fan of the franchise and a long-time/endgame FFXI player, I'm always amazed at how incredible SE's games are, and how terribly engineered their account management systems are. There's zero reason to region-lock accounts on a globally available MMO, there's zero excuse for having na.finalfantasyxiv.com reroute to eu. links seemingly at will (and default to British English instead of American English for the North American site? Seriously?), there's zero reason for having multiple account management interfaces that don't share information completely with each other, and there's zero reason to force hundreds of thousands to millions of people to try to register their preorders in only four days. Provisions for using preorder/early-access codes should have been in place, tested, and operational back when the preorders first started, not four days before early access and a week before launch - the fiasco with the overloaded registration website is sheer short-sightedness on SE's part.

What's worse, SE as a company has brilliant people in its employ, and so there's even less excuse for having so poor an experience for its customers on the account management side. If you've got the dev team to retool a MMO and build a billing system for it, you've got the talent to make a single consistent simple user interface for customers, yet SE has consistently (for both FFXI and FFXIV) failed in this regard.

SE's products are top-notch, but the experience outside the products is almost hostile to the customer. Hopefully FFXIV will be what SE needs to get its act together in the one place it's still having issues.

[SilverMoon9000]

Ok, now I can't even log in. I go to login and try to put my code in again, and it takes me to an Almost done page and asks for a nick, but I already have one.