Post questions or problems regarding Early Access and Preorder Codes here

[verilix]

I bought the Digital Collector's Edition x 3 for myself and 2 family members. Both of them received their access codes yesterday, but come today, I'm still without any. I'd like to get in on Saturday...

[zetayuri]

I bought the Digital Collector's Edition x 3 for myself and 2 family members. Both of them received their access codes yesterday, but come today, I'm still without any. I'd like to get in on Saturday...

I'd attempt to contact Square or whoever you bought it off for that one. If you purchased from Square, they are experiencing delays in sending the emails.

[verilix]

I'd attempt to contact Square or whoever you bought it off for that one. If you purchased from Square, they are experiencing delays in sending the emails.

I did. From their store. EU region. Do you recommend ticket/email or phone?

[zetayuri]

I did. From their store. EU region. Do you recommend ticket/email or phone?

Definitely phone. It will take longer for you to get a response by email and it always helps to hear it from an actual person. Just make sure you have an order/invoice number ready as they may ask for it.

[Valkim]

Well my issue is that I was able to get my code on the first day but when I tried to redeem it on the psn i have been getting the invalid code error. Ive tried reentering my 18 digit code but i still get the same code over and over again. My language and location and links are all NA.

[SilverMoon9000]

I'm still getting error 3. The game shows up as registered, though.

[RamStormrage]

I was able to input my pre-order code at http://preorder.na.finalfantasyxiv.com/us and was able to redeem my 20 digit code. However, up until today, I have still yet to receive my confirmation email. Am I done?

[Cataleana_Amarth]

Same, just received a 20 digit code, and no mail.

[Amarith]

Ok, I know I'm an idiot for doing this.

I ordered a PS3 CE b/c I wanted to put the CE codes on my current PC 1.0 account. And everything I read said that was the way to do it. (Didn't order digital b/c I wanted the physical items).

So when I entered my EA code I picked PS3, b/c I thought I was supposed to pick the platform I ordered the game for, not the one I wanted to play on. Suffice it to say I'm looking for a way to get my EA registration changed to PC.

I've submitted a ticket (e-mail) to Customer Support. But I wanted to toss my issue out here as well in case an admin can help me or someone else made the same mistake and has had it resolved.

[zetayuri]

I was able to input my pre-order code at http://preorder.na.finalfantasyxiv.com/us and was able to redeem my 20 digit code. However, up until today, I have still yet to receive my confirmation email. Am I done?

As long as you saw the page saying that you redeemed it you are done. As mentioned earlier Square is experiencing delays in sending the conformations.