Error 2: The code entered has already been used.

[DarkSnowWolf]

spoke to my retailer and they're like NO WAY we can give u a new key, is 1 to 1
u should contact SE

well I feel so scammed by both sides

[Roengrin]

Damn you SE like to open Online Game but bad on customers service, one side benefits.

[LordSideKicks]

What is funny is all this issue came from one simple mistake. They used the website EU for NA and the website NA for EU. When people started flooding the sites that was common sense to be correct and getting wrong keys they had to switch the sites address.

What that means? retailers are giving the wrong address to customers because SE altered the original websites BECAUSE they was wrong in the first place. Just a big fat pile of common sense error, which I don't doubt was caused by a programmer who not well verse on english abbreviations.

Wrong thread.

[xEthan]

Wrong thread.

ah right, I'll delete thanks.

[LordSideKicks]

GMG refunded my purchase. Hope you guys proceed the same way as I did and purchase a new copy.

Your request (#86533) has been deemed solved. This is done when we believe that we have answered your question or query. If you believe we've done this in error you can simply reply to this e-mail to reopen the ticket and we'll get right back onto it.

To review, comment and reopen the request, follow the link below:
http://greenmangaming.zendesk.com/tickets/86533


Troy, Aug 23 16:10 (BST):
Hi,

I have refunded this purchase due to regional incompatibility, so please be patient as your bank processes this and I hope you will shop with us in the near future.

Regards,

Green Man Gaming & Playfire
Customer Service

[WinterB]

if u guys had sent any letter to se support team about this error
theyll send u the ea code in a few hours (have it now)

already bought another one on amazon...wtf~~

[Kabe]

When will the Devs give us some info on this...

I would created a thread for trying to bring a the devs in Tech Support , but I'm out of post and sadly ''I cannot create thread'' which I think its bs but in the other hands I think its normal for not having spam from the same thread every 15seconds. I'll message them by IM. And come back with you with an answer.

[LordSideKicks]

Dear Customer,

Thank you for contacting our customer service.

We are very sorry that you are still having issues redeeming your pre-order code on the website.

The Error 2 code you described is the result of a code that has already been registered on another account being used. In some cases the code may have been registered to an account even if an error was generated during the redemption. Should you have thereafter changed accounts and once more tried to register the code you would have encountered the Error 2 message.

Re-redeeming a pre-order code on the correct Square Enix Account should allow you to view the Early Access code again.

Please confirm that you are using only a single account or check whether the code might have been registered on an alternative account should you possess one.

If you are certain that you only own a single account and that the code cannot have been mistakenly redeemed on another account, please contact the retailer you purchased the game from.

We apologise for the inconvenience caused.

Kind regards,

The Square Enix Support Centre Team

[Mitzptlk]

Dear Customer,

Thank you for contacting our customer service.

I got this same response this morning. I'm currently on hold trying to get through to a SE representative since I purchased my game through the SE online store.