Error 2: The code entered has already been used.

[LordSideKicks]

GreenManGaming say SE said so.. but still no answer yet.

Your request (#86533) has been deemed solved. This is done when we believe that we have answered your question or query. If you believe we've done this in error you can simply reply to this e-mail to reopen the ticket and we'll get right back onto it.

To review, comment and reopen the request, follow the link below:
http://greenmangaming.zendesk.com/tickets/86533


Troy, Aug 22 17:05 (BST):
Hi,

I'm sorry, but SquareEnix has asked us to direct people to their support for any key redemption related issues.

Regards,

Troy

Green Man Gaming & Playfire
Customer Service


Lrdyz, Aug 22 11:55 (BST):
Thanks for the reply. They already activate the code redemption website and
in their beta forums it is obvious a number of customers who purchase from
your company suffered from this problem.
If the redemption website shows "Error 3: There is some problem. Please try
again" Yes it is Square-Enix problem. But what shows is "Error 2: The code
has alrady been used." Which means the code is having problems.
Can't you help me by re-issue another code to me and inform Square Enix
about it instead of leaving me stranded after taking my money.

Attachment(s)
Error2_code already been used.png


Troy, Aug 22 10:25 (BST):
Hi,

Thanks for your message.

We have confirmed the URL's with Square and the links above are correct. Due to the popularity of the game, there are some website issues so please try your activation again. If you are still having issues, please contact the Square Enix Support Centre - http://support.eu.square-enix.com/

The key you have been provided with the correct 18-digit code to get your pre-order code. As the email states, I have to refer you to the Square Enix support.

It may be that they have not yet activated the pre-order code process and trying again in an hour or two might make the difference.

You can get in touch with them here: http://support.eu.square-enix.com/

I am sincerely sorry that I cannot provide you more support on this issue.

Regards,

Troy

Green Man Gaming & Playfire
Customer Service

[Sefer]

Got the same issue with an eu pc code. Bought it from shopto.

I contacted Shopto by mail and within 30 mins they sent me a new code. It worked like a charm

[VampericKitteh]

i am also getting error 2, i however ordered through gamestop.

[Pyromanci]

i am also getting error 2, i however ordered through gamestop.

Since Gamestop is on their preorder seller list. You can probably call gamestop and they should get you a new code.

[LordSideKicks]

Bump. The amount of ppl getting moar!

[WinterB]

The SE support team had sent me the reply. They just told me I should check my spam and junk folders.
Useless...

[Bishoujo_Senshi-Saila_Pea_Nass]

I am also getting this error message, and I purchased my game directly from the square enix store online on July 15th. It looks like I may not get into early access, which is upsetting since I pre-ordered for the sole reason of getting into early access.

[Colossal]

I also pre-ordered from the official Square website July 15 and I am also getting error 2. After spamming it for a while, it started giving me error 3 instead of error 2 but now it is back to error 2 again.

[Doraymon_Prime]

12 hour pass, still no update
counting the fact that it 3 days now

This is BS, after lengendary 1.0 fail launch and this launch
SE should remake their entire database system or hire new guys who know how to do this job

[LordSideKicks]

This is worst then not having any pre order codes. 1 more day of waiting. Am prepared to miss early access so much for supporting by buying early.