I dont see GMG as autorized pre-order sellers on SE list. Might be why

No sign here :
http://eu.finalfantasyxiv.com/en/product/index.html

Nor here :
http://na.finalfantasyxiv.com/product/index.html

And I wouldnt expect an answer here to be honest. With the number of tickets the support team have, I'm sure they are too busy to even check forum.