Pre-order code not received

[Osky]

I pre-ordered the game on august 10 from SE store. Then I received the e-mail where they tell you to wait and they will send the code in the future.

The problem is, my brother and friends already received their code but I didnt get mine.
Should I keep waiting or... ?

Did everybody got their code yet?

[verilix]

I have the same problem. 2 family members received theirs.. but I'm left without a code. No email from Square yet.

[BabySealClubber]

(copy-pasted from a facebook message I sent my friend who couldn't find his code)
go to your email and search your inbox for "square enix"
look from a email from webhelp.v4
the subject should say
square-enix inc. - Order Confirmation (Order#XXXXXXXXXX)
click on the link that says findmyorder.com
ctrl cop and paste the order number from the email and type in the password for the square enix account you used to buy the game
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package Final_Fantasy_XIV_Early_Access_Instructions.pdf Serial Number: XXXXX-###-XXXXX-### Electronic Download
youll see something like that

the serial number for the game and preorder bonus package is also listed at the very bottom of the email. noticed this a few minutes later
when you go to na.preorder.blahblahblah, and type in the serial number for your preorder bonus package, it will give you a different 20 digit code that you need to type in the first time you log in to the game on saturday morning.
WRITE THIS CODE DOWN IN CASE THEY DON'T EMAIL IT TO YOU

[Osky]

(copy-pasted from a facebook message I sent my friend who couldn't find his code)
go to your email and search your inbox for "square enix"
look from a email from webhelp.v4
the subject should say
square-enix inc. - Order Confirmation (Order#XXXXXXXXXX)
click on the link that says findmyorder.com
ctrl cop and paste the order number from the email and type in the password for the square enix account you used to buy the game
FINAL FANTASY XIV: A Realm Reborn Pre-Order Bonus Package Final_Fantasy_XIV_Early_Access_Instructions.pdf Serial Number: XXXXX-###-XXXXX-### Electronic Download
youll see something like that

the serial number for the game and preorder bonus package is also listed at the very bottom of the email. noticed this a few minutes later
when you go to na.preorder.blahblahblah, and type in the serial number for your preorder bonus package, it will give you a different 20 digit code that you need to type in the first time you log in to the game on saturday morning.
WRITE THIS CODE DOWN IN CASE THEY DON'T EMAIL IT TO YOU

Thanks for the help, but that wont help me Im in the European region on that "fix" is for the USA. Thanks tho

[verilix]

I ordered from the EU as well.

[BabySealClubber]

ah, my bad. you didn't say that in the OP. NA store shows you the code on your order history, but also says they're gonna email it to you later

[maharaja]

I'm also in the same boat. I pre-ordered from the EU store and I have not received my pre-order code, all I got was the order confirmation email.

[Detaro]

same thing here. EA getting damn close now. hope i get it tomorrow

[Osky]

still nothing... getting close to EA and the need to download the game is starting to bother me... not gonna make it if I dont get my code soon...

[Kuroi_Tsuki]

You won't receive pre-order code if you ordered from SE Eu store, just EA code (4-4-4-4-4)
If you haven't received EA code (20 digits) by now, you should contact support as they said some time ago.