Step 1) - Go back to that store, with your receipt, and get a refund. If they won't give you one, I guess you're out of luck.
Step 2) - Buy the game on the square enix online store. in your receipt (which you can view in your order history at any time) is the serial number for your preorder bonus package. (the code you type in on the preorder/early access website). http://store.na.square-enix.com/stor...0#.UhXtuj_WOso you can only order the digital version of the collector's edition, which comes with all of the in-game collector's edition items, but no additional physical product. If you don't care about the in-game items, just order the standard digital version.