You, me, and a whole lot of people are having problems with this.

I personally sent a support ticket following the steps here:
http://support.na.square-enix.com/fa...68218&ret=main

You've probably done the same. Let's all hope region problems will get resolved smoothly!

The NA support center is closed right now I think. It's ~3am there now. In a few hours, I guess our support tickets will start to get replies! Good luck to us!