For Version 1.0 Users that Did Not Receive their Beta Invite

**valack** · 06-21-2013 03:49 PM

is this for the weekend betas or is there a 24/7 beta also? im 1.0 CE holder and am jw?

**KiriA500** · 06-21-2013 10:55 PM

Does this also apply to users who received a beta code, but was applied to the wrong FINAL FANTASY XIV service account, making them unable to play as their 1.0 characters?

**Bayohne** · 06-22-2013 04:11 AM

Originally Posted by KiriA500

Does this also apply to users who received a beta code, but was applied to the wrong FINAL FANTASY XIV service account, making them unable to play as their 1.0 characters?

We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

**Denmo** · 06-22-2013 06:05 AM

Originally Posted by Bayohne

We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

Which flow do you recommend?

I've been in chat support twice now only to get canceled out at the last minute. I mean I know it's a busy day but after 90 minutes of queueing you'd expect something, y'know?

**Frapp** · 06-22-2013 09:09 PM

Originally Posted by Bayohne

We request that users that put their key on the incorrect account contact the Support Center separately from the above flow, as this special queue was created foremost for users that did not receive their emails at all.

I would like to know this as well, as this happened to me. For some reason I couldn't apply the beta code to the account with my character on it. I had to stick on the account from the original 1.0 beta years ago.

Also, is there a time frame one can expect to hear from the Support Team? I queued for 40 minutes on Thursday in Live Chat only to have it "Sorry, All agents left for the day. Canceled. Want an e-mail?" on me at the end. This was on the 20th.

**Resheph** · 06-29-2013 02:57 AM

Originally Posted by Frapp

I would like to know this as well, as this happened to me. For some reason I couldn't apply the beta code to the account with my character on it. I had to stick on the account from the original 1.0 beta years ago.

Also, is there a time frame one can expect to hear from the Support Team? I queued for 40 minutes on Thursday in Live Chat only to have it "Sorry, All agents left for the day. Canceled. Want an e-mail?" on me at the end. This was on the 20th.

I really think this needs to be addressed, too. My fiance has the same problem. When she added the original Beta code it went onto a separate/new FFXIV service account and she can't log in with her 1.0 character.

Our experience with support has been less than stellar. My understanding is that she didn't have a choice or even know there was a choice when she added the key. I don't recall there being a "choose which FFXIV service account to apply the code to" step when I set up mine. Just saying "Sorry, you applied it to the wrong service account. Na na na boo boo." really isn't the right way for this to be handled. Even if it is the result of customer error, it should be something a new Beta key can be issued for to honor the promise that "All legacy players will have access to the beta."

**Namaah** · 07-01-2013 12:34 AM

Originally Posted by Resheph

I really think this needs to be addressed, too. My fiance has the same problem. When she added the original Beta code it went onto a separate/new FFXIV service account and she can't log in with her 1.0 character.

Our experience with support has been less than stellar. My understanding is that she didn't have a choice or even know there was a choice when she added the key. I don't recall there being a "choose which FFXIV service account to apply the code to" step when I set up mine. Just saying "Sorry, you applied it to the wrong service account. Na na na boo boo." really isn't the right way for this to be handled. Even if it is the result of customer error, it should be something a new Beta key can be issued for to honor the promise that "All legacy players will have access to the beta."

I finally got my beta code this morning. And I made sure ten times it went on to the Legacy service account. I also took pictures in case something goes wrong.

**Akk** · 06-22-2013 12:08 PM

Hi,

My brother played FFXIV 1.0 very briefly with a buddy code I gave him from my collector's edition. He has yet to receive a PC beta code. After he went through the flow outlined in the original post he got a response stating that his Square Enix ID had not been invited to participate in the beta and that he should fill out a tester application. Shouldn't his entry be automatic?

I'm not sure if this is related, but he mentioned that when he tried to sign in to something related to Square Enix he got an error stating something like "service account has been terminated, contact the Support Center."

Thanks.

**Yves** · 06-23-2013 03:10 AM

Yeah, I find the support laughable at this point. It's always been awful but now it's a whole new level. Still no response from a ticket 8 days ago aside from the generic "it's going to take more time" email that came out. Even funnier is that I log on and check that specific ticket and there's no status posted. Two other tickets are now over 24 hours old and nothing. Followed every step and nothing. It's really kind of a joke now.

**Cosette** · 06-23-2013 03:59 AM

Received my beta key from my support ticket following method listed above. Here's my timeline below. Hope others receive their keys as well!

Ticket sent in Thursday evening.
Ticket Received Friday 11am.
Beta key received today 12:30.

Thread: For Version 1.0 Users that Did Not Receive their Beta Invite

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