Official Beta Key Troubleshoot Thread (FOR PC ONLY)

[Splice]

When I try to log in to the beta forums I get this error: "You could not log in because that service account has been cancelled."

When I try to link my beta key I get the same type of error. My account is active for FFXIV-ARR under the active service accounts on my square enix account page. I'm not sure what to do. I have an open ticket#: 2327933

But it has been 3 days and no response, I would really hope I can get this fixed for the next phase 3 beta test 2 and make sure all my items and everything is setup and transferred over properly.

Error when trying to add the beta key "Services related to FINAL FANTASY XIV, including FINAL FANTASY XIV: A Realm Reborn Beta Version, cannot be registered with this Square Enix Account."

edit: this is a legacy account and has been active since the first week of pre order CE bonus and has lots of SE crysta still on the account and is paid through several more months.

[huggles_xo]

My answers are:
1. yes
2. I applied for a beta key for the ps3. Didn't think I had to apply for PC one if your a legacy 1.0
3. My email is my ISP provider bellaliant.net.....so I guess its not hotmail causing my problem.


I`m really hoping this gets fixed soon....