Community team! Help! No Beta Emails?

[Invierea]

They're saying that we can log into our 1.0 chars, well how are we going to do that if we don't get an invite? People are already saying they have received their invites for this weekend. I've been in all of the betas. I've applied when they first stated for PS3 beta test and I had an FFXIII code. I really don't want to submit a ticket to have to wait for hours/days for a response. But I guess I'm going to have to do it now or I can more than willingly wait til phase 4 where I hope no one will have problems getting to test.

[SkyeWindbinder]

your system is wrong bro... ive been spam checking my inbox and junk mail since Before P1 started, and not once has it ever been received under my 1.0 email

They said they were on top of it. Geez, lol.

Computers are as fallible as man, even more so in some cases. Some error must have happened. They're doing their damndest to fix it. Just relax and exercise a little patience.

[Gucci_Charms]

Like others said, many of us have checked our spam inboxes since Phase 1 with the hope that we would be selected for Beta this time around. We haven't received anything.

I just find it hilarious how all people had to do was watch the FFXIV ARR ps3 trailer from the psn store to be get a code so easily if they wanted to try the Beta on their ps3. They didn't even have to buy FFXIII in this case either. Whereas 1.0 players and people who actually bought FFXIII didn't get anything. Instead, now we have to contact a poor unresponsive Customer Support Centre at SE to give us the beta codes that were originally promised to 1.0 PC Players. That June 14, 2013 date to welcome all 1.0 players back was definitely a lie. SE should have just said that date was primarily made for new PS3 players who watched the trailer from the psn store and previous Beta testers only.

[Soru]

I got my key yesterday, but when I try to log inn to the beta forums i get:
認証時の環境との同一性が確認できませんでした。恐れ入りますが再度ログインからお試しください。(We couldn't verify the identity of the authentication's environment. We're sorry but please try to log in again.) all the time.. Only jap though, even on Eu and Na forum site.
Dont know if beta is closed now and reopened another time.
Either way I really feel for u who still havent received a key.
Hope u receive your code soon!!!

[ViMaFIN]

Thats what makes me really mad, i got the darn welcome back bull shit but no PS3 Beta code and most of my friends got the code by watching the trailer, that i can't even if i watch it. And i'm still waiting from the support e mail.

[Shauneh]

They said they were on top of it. Geez, lol.

Computers are as fallible as man, even more so in some cases. Some error must have happened. They're doing their damndest to fix it. Just relax and exercise a little patience.

Actually maybe you should read before posting.

We haven't found any hard evidence as to why users did not receive their codes in the first place as our system shows them as sent out properly.

According to the community rep, their systems showed emails "Sent out properly." In other words we should have received them, yet we haven't... (somehow that doesn't make sense to me)
Seems like a point of blame at us, saying we did get them, and did not check our "junk mail" or "Filters" Yet I have received alpha emails, phase emails(schedules), and noreply@xmail.square-enix.com on the safe list. How can they not have issues, if people didn't receive emails? Hrrrmmmmmmmm.

P.S. Ticket sent since last Wednesday(through chat "escalated") no response yet awaiting the great supports assistance! They are great right? since most of you are backing them up for failing.

[Invierea]

Can't they just resend emails? Or keep sending them to make sure people are receiving them? Have people respond back within a certain frame time to reassure this.

[SkyeWindbinder]

Actually maybe you should read before posting.



According to the community rep, their systems showed emails "Sent out properly." In other words we should have received them, yet we haven't... (somehow that doesn't make sense to me)
Seems like a point of blame at us, saying we did get them, and did not check our "junk mail" or "Filters" Yet I have received alpha emails, phase emails(schedules), and noreply@xmail.square-enix.com on the safe list. How can they not have issues, if people didn't receive emails? Hrrrmmmmmmmm.

P.S. Ticket sent since last Wednesday(through chat "escalated") no response yet awaiting the great supports assistance! They are great right? since most of you are backing them up for failing.

(sigh) It's not a "point of blame" at you. Geez, gimme a break. They merely stated that their system showed that the beta keys had been sent out. They didn't say "Well, you must have gotten your beta keys, so I don't know what your problem is", merely that the system shows the keys as sent out. And I'm sure they're aware, as everyone is, that their system could have glitched or malfunctioned in some way. In any case, they said they are on top of it and trying to find out what went wrong.

Just because you guys didn't receive an email like 2 seconds after you sent out a report doesn't mean you're being ignored or anything. More likely everyone is so busy trying to find out what went wrong, just as you would want I believe. So that brings me back to my point: Chill out, relax, and exercise some patience. They're doing everything they can, but you can't get blood from a turnip, no matter how hard you squeeze.

[Shauneh]

(sigh) It's not a "point of blame" at you. Geez, gimme a break. They merely stated that their system showed that the beta keys had been sent out. They didn't say "Well, you must have gotten your beta keys, so I don't know what your problem is", merely that the system shows the keys as sent out. And I'm sure they're aware, as everyone is, that their system could have glitched or malfunctioned in some way. In any case, they said they are on top of it and trying to find out what went wrong.

Just because you guys didn't receive an email like 2 seconds after you sent out a report doesn't mean you're being ignored or anything. More likely everyone is so busy trying to find out what went wrong, just as you would want I believe. So that brings me back to my point: Chill out, relax, and exercise some patience. They're doing everything they can, but you can't get blood from a turnip, no matter how hard you squeeze.

Like I said, read more then the last page and you would understand a bit more. I've not received a code since phase 1, seems a bit longer than 2 seconds(just a bit) And the fact that I sent a request since Wednesday LAST WEEK(my most recent request for a key) Shows they are not working very hard, since my email would have been BEFORE issues had been realized. Got anymore un-helpful responses to this post? any other people you would like to suck up to before I head off until tonight? I am quite entertained by your lack of knowledge, and ignorance towards this post.

[SkyeWindbinder]

Like I said, read more then the last page and you would understand a bit more. I've not received a code since phase 1, seems a bit longer than 2 seconds(just a bit) And the fact that I sent a request since Wednesday LAST WEEK(my most recent request for a key) Shows they are not working very hard, since my email would have been BEFORE issues had been realized. Got anymore un-helpful responses to this post? any other people you would like to suck up to before I head off until tonight? I am quite entertained by your lack of knowledge, and ignorance towards this post.

lol Yes, I've read through this thread. It's kind of a weak argument that someone who is simply telling you should calm down and wait for the issue to be resolved is simply someone who "hasn't read enough of the thread". It's also pretty transparent. But hey, whatever floats your boat.

Look, it's a shame you haven't gotten an answer yet. But just because you haven't gotten an answer yet doesn't mean they're not working on it. Folding your arms and stomping your feet and holding your breath till you turn purple isn't going to hurry matters much at all. Hell, you even got an answer from a rep on this page telling you they were on top of it. Calm down, brah. Everything is going to be okay. You'll have an answer as soon as they do.