Community team! Help! No Beta Emails?

[fuzz]

The e-rage is strong in this thread... still.

-fuzz

[SkyeWindbinder]

The e-rage is strong in this thread... still.

-fuzz

lol Yeah, tell me about it. It does suck that this happened, though. I can understand people's frustration. But on the other hand, raging isn't going to help. We all need to calm down here.

[Cosette]

I had submitted a ticket early Saturday but today I went through chat support and was helped within half an hour. I was told that a beta key would be sent and check e-mail each day. I'll report back when/if I receive the key.

[Solace]

I had submitted a ticket early Saturday but today I went through chat support and was helped within half an hour. I was told that a beta key would be sent and check e-mail each day. I'll report back when/if I receive the key.

Ok, well I'm in chat que.
20 minute wait time and 18 in que.
Let ya know how it turns out.

[Bayohne]

Greetings,

There seem to be a few different discussions in the thread on what users are missing.

I see some player's mentioning PS3 codes, however, I wanted to note that version 1.0 users are guaranteed Beta Test codes for the PC version, and not PS3 codes. Users wishing to take part in the Beta Test on PS3, should apply via the website. Also, using the FFXIII code does not guarantee you a code for PS3, but increases your odds of being selected.

I've also seen a few posts where users are stating that they were in earlier phases of the Beta but unable to take part in phase 3. That shouldn't be the case, and if it's happening, please let me know additional details so we can further investigate (unable to log into the forum? the launcher?).

If you can please list your status (version 1.0 player, alpha/beta tester), region (NA, EU) and what code you're waiting to receive, that would help us to further narrow down any issues and get a better picture of what's occurring.

Thank you once again for all your patience during this process.

[Solace]

I myself am a 1.0 player. NA, on PC.
I paid to play for the last couple months but not legacy status.
Been playing since early release.
Using hotmail to receive messages from SE.

I received a message that seemed like an invite to phase 2 beta a while ago.
I opened it but it had no codes and only a link to SE, that I clicked and logged in at but it told me my account was cancelled. That is all.
I mention the "no codes inside" thing, because I heard someone else say the same thing.
Likely not a coincidence.

Chat assistance in T-minus 8 minutes and counting.

[fuzz]

My preivous beta code that i entered works for NA PC phase 3 (playing since p1)
My Leg account works for NA PC P3
New codes entered work for NA PC P3

People just unlucky or doing it wrong?

-fuzz

[Gucci_Charms]

@ Bayohne

Details you wanted: 1.0 player, NA, Hotmail, PC and PS3 (I actually bought FFXIII at launch despite how crappy it was unlike half my PSN friends list who just watched the PSN Store trailer and got their code so easily)

The only e-mail I have received from SE is in regards to Returning to Final Fantasy XIV: ARR. However, this e-newsletter had no code inside of it. It only contained basic information about the game's release and minor details.

There's actually a funny line in this e-newsletter too. Inside this e-newsletter, it also says "We welcome all players from Version 1.0 to download the beta and see the Myriad changes in FFXIV: ARR." That sounds great - if only it were actually true that ALL Version 1.0 Players can actually access the beta. Clearly it obviously isn't the case with all the disappointed players writing in this thread.

@ Solace, how do you access online chat support by the way? I tried that link you posted a few pages back, but all I see is my unresolved ticket from last week still awaiting a response.

[Solace]

My preivous beta code that i entered works for NA PC phase 3 (playing since p1)
My Leg account works for NA PC P3
New codes entered work for NA PC P3

People just unlucky or doing it wrong?

-fuzz

Who knows.
But I think since I am capable of being a licensed roadway inspector, in charge of millions of dollars worth of construction.
and that I am actually "competent person" certified..lol..
That I am competent enough to work an email. XD..
It's clearly a system problem for quite a lot of us.

@ Solace, how do you access online chat support by the way? I tried that link you posted a few pages back, but all I see is my unresolved ticket from last week still awaiting a response.

Crap I may of posted the wrong link, sry.
https://support.na.square-enix.com/c...hp?id=496&la=1

You have to go through a few prompts. It might seem like you are sending an email at first. You will be asked down the road what contact method.. Choose chat.

If you are going to chat.. might be a good idea to write what you have to say in a text file first. So you can copy and paste it. help speed the process up when you actually get into the chat.
All pertinent info. SE ID, Email, Character name and world, etc.

Now 3rd in que.
Wait time was extended twice as long as it said it would be.
IE: 40 mins, not 20.

[Chizeru]

i'm a NA 1.0 player that paid to play the last 2 months of 1.0 but october was free so didnt qualify for legacy i also use hotmail to receive messages from SE and still waiting for a PC invite i submitted a email to support today about not getting a phase 3 invite yet