Quote Originally Posted by Bayohne View Post
Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:
  • Check your email spam filter to ensure it wasn't caught there
  • Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.
The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.