Community team! Help! No Beta Emails?

[Airon]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

[ispano]

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

PS3 codes weren't guaranteed though.

[Yves]

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

I concur. And, while I appreciate the staff on here (and acknowledge there is nothing they can do to fix the situation) it would be nice to get some more news on this. Maybe it is because I'm older now but I keep feeling like SE may not deserve my money or my loyalty as a customer - especially since it appears that this is going to be a one-way street.

I'm not bashing Yoshida or the amazing staff - I'm just voicing my concern that SE is becoming more and more like other companies out there with awful reputations.

[JTSpender]

Um, guys. I understand you're disappointed and wanted to play this weekend, but... remember that this is a beta test. Beta, as in "not production quality" and test, as in "the purpose is for them to be able to test the game". It sucks that there was a snafu with the codes getting sent out and that not everyone is able to get on right now, but let's act like adults here. When something blows up like this that affects a ton of people it's going to take a while to get through everyone. No company's customer service department has enough reps to talk to a large percentage of their customers all at once. Part of the point of having a test is to make sure an issue this widespread doesn't actually happen when the game launches.

Just remember, we can't even play our 1.0 characters this weekend, there'll probably be another test soon, and all of this is getting wiped anyway. This is all just minor stuff in the grand scheme of things; the true Demon's Souls starts... err, I mean the real ARR starts in a couple months and it going to be awesome.

[FlowerPower]

Um, guys. I understand you're disappointed and wanted to play this weekend, but... remember that this is a beta test. Beta, as in "not production quality" and test, as in "the purpose is for them to be able to test the game". It sucks that there was a snafu with the codes getting sent out and that not everyone is able to get on right now, but let's act like adults here. When something blows up like this that affects a ton of people it's going to take a while to get through everyone. No company's customer service department has enough reps to talk to a large percentage of their customers all at once. Part of the point of having a test is to make sure an issue this widespread doesn't actually happen when the game launches.

Just remember, we can't even play our 1.0 characters this weekend, there'll probably be another test soon, and all of this is getting wiped anyway. This is all just minor stuff in the grand scheme of things; the true Demon's Souls starts... err, I mean the real ARR starts in a couple months and it going to be awesome.

It's also a marketing opportunity which they have obviously chosen to release as they have lifted their security measures. Just like by coming onto this beta I wanted to market how awesome this game was to my friends so they would join at release. That said we were also promised access which is still a marketing device and something people may have paid for specifically because of that "promised access".

It may be just a beta and just a testing thing but it's also a direct reflection of their ability to provide the game we have all been waiting for... and the level of customer service that said game deserves.