From SE support center:
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High Contact Volume for the SQUARE ENIX Support Center 2013/06/14 09:00 from SQUARE ENIX Support Center
The SQUARE ENIX Support Center is currently experiencing a high contact volume due to the start of the FINAL FANTASY XIV: A Realm Reborn Beta Test Phase 3. Because of this, customers that contact us through Phone, Chat or Tickets will experience an extremely longer wait time than expected to speak with an agent. We recommend reviewing our knowledge base, visiting the official FINAL FANTASY XIV Forum, or trying to contact us later in the day.

We sincerely apologize about the delay and appreciate your understanding as we make every attempt to assist everyone as fast as possible.
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