With the partial release of the NDA I think I am allowed to say this...

I am a legacy player so I have been able to play. When I first logged in, it seemed like none of the NA servers were up and I ended up joining a JP server until one of the NA/EU servers came up. In the beginning of phase 3, it seemed like the only people in NA/EU that were playing were people who had already had beta codes since phase 2 or before. I honestly think the problem is a server issue. In other words, I think the NA/EU servers are not as up to snuff as they hoped and they are trying to get that fixed so they can accommodate everyone they promised to accommodate.

That's just my guess based on the server list I've been seeing. Even if I'm right, I have no idea how long it will be to fix, but I imagine they are working on it. I wouldn't be so quick to assume they don't care about us because let's face it... NA is a major part of their market. Plus, Yoshi-P *did* go through all the trouble of coming to E3 for three 12 hour days in a radically different time zone. He cares, I'm sure.