Community team! Help! No Beta Emails?

[Paragons]

Why are people saying they are 1.0 players on new accounts? How is that going to help you at all...
Your accounts should still work here.

And yes, me including 5 other people I know still no keys. Its been like a day since last reply...

I know how the red tape works and lost in translation bla bla... But this is not being handled well relationship wise.
(Then again you already have "our" money so what was I thinking...)

My point here people is, Japanese CS is always tops; NA service has blown since XI 2002+

You give people good news then they hang for days; and another day after the Beta actually starts.
If you cant handle this you wont be doing so well on release. They should have the same on top of it mentality as the new Dev team has had.

Again all I'm saying is step it up yeah? And Please... I don't mean this as a jerk I say it as a customer who already dumped more then just box and time on this game.

Whats so hard about this, Forget the keys; just let 1.0 accounts go into the beta site at least till you fix it. Matter of fact apparently that is working for some of us 1.0 already...