Community team! Help! No Beta Emails?

[Solace]

I wouldn't be so pissed if they could of given me even ONE reason as to why I could not get in..
All he kept saying was "We don't have any info".
If SE doesn't then who does?
I got no access and more to the point, no reason why I got no access..
Just a blanketing excuse that makes no sense at all..

I am as veteran as it gets in FFXIV.. This makes no sense.. How can they not look at my SE ID and fix it? It's painfully apparent that I paid to play the game and was there since 1.0..
How can they not be able to see that?
A million questions and no answer..
That's what's making me crazy..

/Inhale.. count to ten..
/Exhale....
You're right Sky, I need to...
ty...

EDIT: THANK YOU PHONE SUPPORT I LOVE YOU!!!!
I got on with phone support and they helped meeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!
Yaayyyyyyyyyyyyyy!!!!!!!!

/jumps up n down like Tom Cruise announcing he's in love.

[SkyeWindbinder]

Well, there ya go!

See, everything eventually works itself out. Albeit slowly, lol. Yes, customer service is horribly lacking in SE. But it's there. You just have to throw a net and hope to catch them.

[Solace]

New topic, with step by step instructions, on how to get your beta invite:
http://forum.square-enix.com/ffxiv/t...ick-links-here

Well, there ya go!

See, everything eventually works itself out. Albeit slowly, lol. Yes, customer service is horribly lacking in SE. But it's there. You just have to throw a net and hope to catch them.

Yea, I'm going to go post the steps necessary to fix the problem in other forums, so people don't have to go through this.
Sorry I got irate there..
Also, if you can't find the client:
http://www.reddit.com/r/ffxiv/commen...to_the/c9cowtx

Is this ok? I'm not sure If it is allowed to post a link to something like this? Please tell me if I'm messing up and I will remove it immediately.
I'm just trying to save the support team some time by making it easier for people.

[huggles_xo]

wahoo...finally figured out how to do the online chat thing...waited for about an hour...withing 2 seconds had a beta code. While registering my beta code to my square enix account I did notice something though. For some reason my two ingame special items - onion helm and asurian armguards are registered to my beta 1.0 account, not my legacy account. Does anybody know if I'm able to get those items registered back to my legacy account?

[Shauneh]

Happy to hear many of you getting your codes from your chats. Unfortunately for me, I got the rep that doesn't want to do his job.

Agent Jordan G: We still have you on the escalation list form your last contact. We handle these in the order they are received. I understand you have been waiting quite some time and I am very sorry but I do not have a code to give. If you just keep an eye on the email address listed on the account and the spam folder you should see a code before the next beta text.
End-user: what makes YOU so sure I will get a code by then???
End-user: I've been promised that for 5months
End-user: And if you handle in the order they are received then why is it you can't provide a key now? if you are handling these issues?
Agent Jordan G: I have made a not of your issue and the you would like your code ASAP that is all I can do.

I guess I give up, not going to waste anymore of my time on this.

[JillyBean]

Happy to hear many of you getting your codes from your chats. Unfortunately for me, I got the rep that doesn't want to do his job.

Agent Jordan G: We still have you on the escalation list form your last contact. We handle these in the order they are received. I understand you have been waiting quite some time and I am very sorry but I do not have a code to give. If you just keep an eye on the email address listed on the account and the spam folder you should see a code before the next beta text.
End-user: what makes YOU so sure I will get a code by then???
End-user: I've been promised that for 5months
End-user: And if you handle in the order they are received then why is it you can't provide a key now? if you are handling these issues?
Agent Jordan G: I have made a not of your issue and the you would like your code ASAP that is all I can do.

I guess I give up, not going to waste anymore of my time on this.

I hope if you are a 1.0 account holder that you got a chance to see the new post by Bayohne which just got posted and stickied on the front page ^^

Greetings everyone,

To better help the version 1.0 users that did not receive their Beta Test email, we've created a special flow to get assistance from our Support Center. Visit the FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Accounts/ID
• Contact Sub Category: Registration Code
• Contact Details: Blocked Phase 3 Beta Test Invite

Click "Next" (you will need to log into your Square Enix account) to proceed to "Email Support". In the Detailed Condition field, simply provide the following information:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Square Enix ID

The Support Center agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

Thank you once again for your patience and we hope to get everyone into the Beta as soon as can.

[Shauneh]

I hope if you are a 1.0 account holder that you got a chance to see the new post by Bayohne which just got posted and stickied on the front page ^^

Thank you Jillybean, I did not notice the sticky. I am on my phone(note 2! greatest phone ever.) I only refresh this post, and posts of the day, hoping for some word from other members. I will try this one last thing in this post, I appreciate it thanks again!

[JillyBean]

Thank you Jillybean, I did not notice the sticky. I am on my phone(note 2! greatest phone ever.) I only refresh this post, and posts of the day, hoping for some word from other members. I will try this one last thing in this post, I appreciate it thanks again!

You're welcome, I hope you and others who've had so much trouble will post and let us know if/when you get your Beta keys resolved.

[Solace]

You're welcome, I hope you and others who've had so much trouble will post and let us know if/when you get your Beta keys resolved.

Would be nice to update this OP, with a link to the new Dev post as well.
So we can get the traffic where it belongs.
Again the link is:
http://forum.square-enix.com/ffxiv/t...ir-Beta-Invite