Community team! Help! No Beta Emails?

[Litium]

That's the thing Solace, I already went by there, I just cant seem to find it!!

[Litium]

Found it <3

[Solace]

Found it <3

Good good, glad to be of help for once. :P
Yea, I'm still waiting for my response...
Just hangin in there..

[FlowerPower]

I submitted a ticket last Friday and still haven't gotten a response lol its bad.

[Gucci_Charms]

I submitted a ticket last Friday and still haven't gotten a response lol its bad.

Same thing for me. Nudda

[Sajomir]

I submitted a ticket last Friday and still haven't gotten a response lol its bad.

Because everyone should have to work weekends. <3

[Bayohne]

Greetings,

First off, I want to make it clear that all of our version 1.0 players are extremely important to us, as is rectifying any issues where they did not receive their Beta Test invites. The Support Center team has been working throughout the day to handle as many cases as possible.

If you've submitted a report but have not yet received a response, I want to assure you the team is on top of it. We're working hard to ensure that all outstanding cases are handled before the start of the next test.

We haven't found any hard evidence as to why users did not receive their codes in the first place as our system shows them as sent out properly. I know my first post contained the simplest solutions (checking spam, ensuring your email address is up to date) and I'm glad I was able to at least see one person saying that was the cause. For those saying that they receive all of SE's other promotion-related emails, please note that it could be from a different sender (listed in my first post) and not the same as the promotional mail.

With that said, I'm sorry I don't have more of an update for you all, but I just want to stress that if you're a version 1.0 player, and have not received your code, please contact our Support Center as soon as possible so that we can assist you.

We thank you very much for your patience throughout this process and hope to get you into the Beta Test as soon as we can.

[hideka]

Greetings,

First off, I want to make it clear that all of our version 1.0 players are extremely important to us, as is rectifying any issues where they did not receive their Beta Test invites. The Support Center team has been working throughout the day to handle as many cases as possible.

If you've submitted a report but have not yet received a response, I want to assure you the team is on top of it. We're working hard to ensure that all outstanding cases are handled before the start of the next test.

We haven't found any hard evidence as to why users did not receive their codes in the first place as our system shows them as sent out properly. I know my first post contained the simplest solutions (checking spam, ensuring your email address is up to date) and I'm glad I was able to at least see one person saying that was the cause. For those saying that they receive all of SE's other promotion-related emails, please note that it could be from a different sender (listed in my first post) and not the same as the promotional mail.

With that said, I'm sorry I don't have more of an update for you all, but I just want to stress that if you're a version 1.0 player, and have not received your code, please contact our Support Center as soon as possible so that we can assist you.

We thank you very much for your patience throughout this process and hope to get you into the Beta Test as soon as we can.

your system is wrong bro... ive been spam checking my inbox and junk mail since Before P1 started, and not once has it ever been received under my 1.0 email

[SkyeWindbinder]

your system is wrong bro... ive been spam checking my inbox and junk mail since Before P1 started, and not once has it ever been received under my 1.0 email

They said they were on top of it. Geez, lol.

Computers are as fallible as man, even more so in some cases. Some error must have happened. They're doing their damndest to fix it. Just relax and exercise a little patience.

[Shauneh]

They said they were on top of it. Geez, lol.

Computers are as fallible as man, even more so in some cases. Some error must have happened. They're doing their damndest to fix it. Just relax and exercise a little patience.

Actually maybe you should read before posting.

We haven't found any hard evidence as to why users did not receive their codes in the first place as our system shows them as sent out properly.

According to the community rep, their systems showed emails "Sent out properly." In other words we should have received them, yet we haven't... (somehow that doesn't make sense to me)
Seems like a point of blame at us, saying we did get them, and did not check our "junk mail" or "Filters" Yet I have received alpha emails, phase emails(schedules), and noreply@xmail.square-enix.com on the safe list. How can they not have issues, if people didn't receive emails? Hrrrmmmmmmmm.

P.S. Ticket sent since last Wednesday(through chat "escalated") no response yet awaiting the great supports assistance! They are great right? since most of you are backing them up for failing.