Community team! Help! No Beta Emails?

[Paragons]

Don't bother calling in, waited 2x 45min myself disconnected on last time after a transfer...
Besides after telling us to call in and send emails they updated not to waste our time do to high congestion on phone lines to.
double, triple -fail-
Good first impression for the 1.0 people... (Or wait, is that 2nd Chance...)

Again the worst part is not even the decency to keep us informed...Its the least they could have done. Were talking 1.0 people here not some first time around kids.

And kids need to grow up, has nothing to do with Beta excuse; Like the guy above said in the most golden way; its a marketing blunder... I don't think were being unreasonable at all; Don't you still have that bad taste in your mouth?
They sure did get that Ps3 key issues solved fast... huh.

The last thing they want is a PR mess like last time; it wasn't just because the game was seriously flawed and run by a maniac; they didn't communicate, they didn't listen, and worse they told us to pretty much sit down and shut up. (How to play)

[FlowerPower]

Don't bother calling in, waited 2x 45min myself disconnected on last time after a transfer...
Besides after telling us to call in and send emails they updated not to waste our time do to high congestion on phone lines to.
double, triple -fail-
Good first impression for the 1.0 people... (Or wait, is that 2nd Chance...)

Again the worst part is not even the decency to keep us informed...Its the least they could have done. Were talking 1.0 people here not some first time around kids.

And kids need to grow up, has nothing to do with Beta excuse; Like the guy above said in the most golden way; its a marketing blunder... I don't think were being unreasonable at all; Don't you still have that bad taste in your mouth?
They sure did get that Ps3 key issues solved fast... huh.

The last thing they want is a PR mess like last time; it wasn't just because the game was seriously flawed and run by a maniac; they didn't communicate, they didn't listen, and worse they told us to pretty much sit down and shut up. (How to play)

Well,

Realistically speaking I figure they haven't said anything because their embarrassed. This isn't really isn't the games dev team problem, it's whoever is in charge of logistics and Customer Support. I really hope they didn't opt for some Cheap ass support team.

This is one of the last remaining MMORPGs that charge per month. We should have customer support that reflects that that level of quality.

[kurisuccm]

finally heard back from the support center after almost 24hrs saying that they will respond within 2 business days /sigh

[Solace]

finally heard back from the support center after almost 24hrs saying that they will respond within 2 business days /sigh

When I read this I simultaneously laughed and cried a little bit..
Epic..lol

[Dessler]

When I read this I simultaneously laughed and cried a little bit..
Epic..lol

I got the exact same email. It is very disappointing to see the customer service aspect of this great community in such a charlie foxtrot.

[jesseleewelch]

I got the exact same email. It is very disappointing to see the customer service aspect of this great community in such a charlie foxtrot.

I hope this isn't a stupid question, but what does charlie foxtrot mean?

[Solace]

I hope this isn't a stupid question, but what does charlie foxtrot mean?

Chicken F'r?

lol I'm sorry.. I want to know..
I just.. Don't.. XD
I think it means like "In a pickle"
Not doing good..
In the crapper..

You get the idea..


BTW: People don't drive yourself crazy..
I wouldn't expect a response anytime soon.
At the soonest I don't expect to hear from them until Monday.
Find something else to play, watch, do etc..
Don't drive yourselves nutz.

[Shauneh]

Ladies, and gents... I wouldn't waste too much time on those emails/support calls, it's weekend, they are not working. As you can tell from the very miss leading post from the community manager, it was posted from his/her phone as he/she was having a few drinks with friends. Go to customer support? check your junk mail, and inbox? lol as if 98% of the people haven't been doing that.

Support has been down since Friday evening, as they are always out of the office at 6 on the dot. Don't hold your breath, you won't get solid info until Monday when people are back in the office. If you haven't noticed you can't even "chat" support anymore for ARR, you have to go to Final Fantasy IV to even get chat, it's all email support now for ARR. (I would recommend sending an email though) Once again good luck to all still waiting, as a legacy/1.0 thats been dicked around since phase 1, I feel your pain.

finally heard back from the support center after almost 24hrs saying that they will respond within 2 business days /sigh

and the proof /cry :'(

[Paragons]

Well there it is... Its over and SE (NA) Yet again puts a bullet in 1.0 players heads.

[Cyonos]

You all are not alone, my wife didnt get here beta key either despite have a 1.0 character, and i didnt get a ps3 key despite using my ffxiii code. I understand crap happens but how much more are people gonna take.