Community team! Help! No Beta Emails?

[Gucci_Charms]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I have checked both my regular inbox and spam folders since Phase One Beta, and I have not yet received any email from Square Enix stating that I have been accepted into the Beta. My e-mail is also the correct one.

Seeing as this is Phase 3 now, I don't think this is acceptable at all considering it was promised that all 1.0 players would be allowed into Beta Phase 3 I find it pretty disappointing how people on my PSN friends list who never touched 1.0 or even played Final Fantasy XIII were able to get a code so easily by watching that FFXIV trailer from the PSN store. I may not have played 1.0 very long in comparison to other players on these boards, however, I definitely know when BS is seen. And right now, I am definitely seeing it on Square Enix's poor Phase 3 management and Beta key generation process for existing 1.0 players.

One thing I definitely do not understand is why Square Enix insisted that any 1.0 account players need a Beta key code for Phase 3 anyways. Were we not supposed to be allowed inside Beta Phase 3 just for playing 1.0 according to the roadmap regardless? Now, it's apparently our fault if it randomly ends up in our email's spam folders. Or, now we have to contact Square Enix Customer Support and hopefully we get a response from a poor CRM system. All I can say is that I definitely can sympathize with a lot of the 1.0 players who have not received anything yet.

This is a pretty big slap to 1.0 players' faces especially when those who never played/tried the original FFXIV or never bought Final Fantasy XIII easily got codes. This is also not about player entitlement either. This is about not receiving anything based on what was promised months ago that has been clearly listed by the DEV team and is also shown in writing inside their FFXIV ARR Roadmap.

In the future, it is probably better if you don't give a date that everyone looks forward to (particularly any 1.0 players), only to disappoint and infuriate many players because of your inability to test if your Beta Key Generation Process works properly - clearly it didn't based on the technical issues I have read the other day.

What a great way to get people to come back to Final Fantasy XIV.

[Solace]

Agreed, slap in the face.
But don't tell the fanboys that.
They are all up in arms, about how we should be happy about getting screwed..

I paid to play 1.0.
Same email since FFXI.
I get SE spam all the time and their email is listed as "safe" by me..
Ball officially dropped imo..

[Sajomir]

One thing I definitely do not understand is why Square Enix insisted that any 1.0 account players need a Beta key code for Phase 3 anyways. Were we not supposed to be allowed inside Beta Phase 3 just for playing 1.0 according to the roadmap regardless?

Because it's hella easier to code access to the beta one way - you have key, you get in. It's probably shit-tons of work to code another way to switch us all automatically, even if it doesn't seem like much.

[Paragons]

*Day 2 now...

Just activate 1.0 accounts so we can log in. They obviously are being acknowledged by the system because signing into the Beta site gives an account was canceled message. Why is this so hard.
The new Dev team is great but same old blundering NA SE CS.
This is troubling because most the company's that are serious now in the MMO's have learned one thing for sure, being in touch and current with the player base. This is obviously the same old 2002+ SE NA that XI players have reluctantly had to deal with forever.

We get that you are more interested in those potential customers; you already have and spent our money.
But the least you could do with the 1.0 people is keep them updated throughout the day.
You don't think thats fair to ask for?
It shows you care... Instead you want us to wait in 45min-1hr phone calls that get disconnected 1/2 way in...
I mean common; most these people still have the bad taste in their mouths, what gives?

Ill tell you what gives, they have so many people bottle necking Q that it was causing server issues. And all those players are PS3, and new players to the game period who all got access over us... They cant just start mass sending us keys when its already overloaded. And this is what I mean by their typical B S. They don't keep us updated because they are drowning in screw ups...

Ps3 players got a Key mishap update but we did not...

You sent us the freaking emails days ahead of Beta... The keys should have been sent then; obviously because well look what happened. Telling us its 2 days in and nothing yet is redundant. They had the time from before and the time between mails; they obviously already had a plan and something went wrong. Just tell us...

Fanbois going to tell us to give it some time; K 24 hours, and now were going on the next 24 hours already, with cryptic and non answers still. Please again stop talking like you have special inside info or telling us to wait because we have waited for years. They are NOT Gating people in, obviously invites went random and over 1.0rs, they did say ALL 1.0 players AND they said in first update, getting all 1.0 ERs in. You have all been wrong; please sit down and shut it. Many of us (not me) have not waited at all; they sent invites and these people say Ok I've heard good things, gonna give it a try and then receive an immediate deja vu Slap to the face...
You sound just like the tards at launch and a month in saying it will all be ok... Its Deja vu all over as far as CS.
Btw another ignorant point coming from you white knights is well we should have gotten Legacy then.
FYI (all the more reason they have a right to rage) subs played months and months into XIV paying.
The Legacy tracking crap only started AFTER the subs restarted. There was even a period where XIV was going to be shut down period. I paid all the money upfront myself in end to get flagged but during one of the problem times caused an issue and I did not receive Legacy; they said they will fix at some point before live (still nothing from them).
So I have already been tolerant. Im just saying people payed more then just box and got screwed. All subs should have had Legacy... But at the moment anyone who originally bought this game is getting the shaft right now over people who have not paid a dime... Most the legacy holders paid 3 months post f2p lol and were only originally subbed the first 1 or 2 months. Like I said SE NA have always been retards. And lost in translation has never been an acceptable excuse.

These guys are tech the first and last line with the costumers. They reset the Dev team and did an overhaul of SE period. Yet apparently we missed a spot. If these guys don't get it together it wont be the release it could be. So input like this is meant in concern not out of pure rage or intolerance. I know a CR or CM takes this personal and it looks like an attack but its aimed at infrastructure not people. CS is their JOB lol... This was not handled right imo, at this point I see it as someone goofed and the dominoes just started falling before ready. Btw PR is part of CS so don't give me some they are not CS crap. Matter of fact only 1.0 people should be posting here at all.

[huggles_xo]

I am also a legacy 1.0 member that has never received an email with a beta code. I have sent two tickets in so far about this but haven't received anything back other than the automatic reply that they got it. This is very frustrating.

[jesseleewelch]

I am also a legacy 1.0 member that has never received an email with a beta code. I have sent two tickets in so far about this but haven't received anything back other than the automatic reply that they got it. This is very frustrating.

It might be more effective to simply call them by phone at 1 - (858) - 790 - 7529. This is the NA SE Support Center number. Unfortunately, it is only available Monday through Friday and I doubt anyone is working on the weekend over there. Still, I wouldn't expect any kind of response via email, ticket, or anything else. Direct line of communication is the only thing that works imo.

[Eirwen]

My ticket finally got through (sent it before I read this thread and left my previous comment). They apologized and presented me with a code. A very kind letter.

It's true that companies need to work on their communication regarding big factors. They updated their twitter account, but didn't give away too much information. I'm just glad they post at least something.

I hope that all you guys who are still waiting for their code will receive it soon.

[Solace]

My ticket finally got through (sent it before I read this thread and left my previous comment). They apologized and presented me with a code. A very kind letter.

It's true that companies need to work on their communication regarding big factors. They updated their twitter account, but didn't give away too much information. I'm just glad they post at least something.

I hope that all you guys who are still waiting for their code will receive it soon.

Good to hear.
I have sent in a ticket as well.
Man, they are going to have some serious ticket numbers flowing in XD....

[Qually]

My ticket finally got through (sent it before I read this thread and left my previous comment). They apologized and presented me with a code. A very kind letter.

It's true that companies need to work on their communication regarding big factors. They updated their twitter account, but didn't give away too much information. I'm just glad they post at least something.

I hope that all you guys who are still waiting for their code will receive it soon.

Thank you thats good to hear.
Maybe there is hope to get in this test.

[MisterRyu]

Yo this guy @MasterRyu has a beta code for pc but he's disappointed he doesn't have one for ps3 when a crap load of us 1.0 players still got nothing....this guy....this freakin guy up here unbelievable :P

Just wanna add that, i never got another beta code, but i was in phase 1 (so i just tried logging in and i think* i'm in the beta) at least, if this stupid updater would work. There are a ton of people being locked out of the game on ps3/pc even if you do have a code because their updater is failing to work for the last 48 hours....

sigh; extremely frustrating, Thanks for the awesome weekend 14 team :/