Community team! Help! No Beta Emails?

[Shauneh]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I wish contacting support was an option, for 5 hours today I spent refreshing my chat support waiting out a queue of 70+ people each time to receive this msg.

"Status: Canceled There are no agents available to chat with you right now. Please try again later."

So although your information is appreciated, it doesn't help anyone really. I would have rather not got this updated post, it just makes people more angry.(unless your hanging off SE's you know what) *Cough* *Cough*

[FlowerPower]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

Yeah, I am an original 2010 Collectors edition player, origional FFXI player from release, Cleared for the alpha and beyond in this thing and even I don't have access to the beta phase 3 right now.

[Sajomir]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

As embarrassing as it is to admit, I forgot I had registered my account to an email I don't check often. I've been sitting here all night wondering about my beta invite, when it was my own goof!

Thanks for the reminder, Bayohne!

[Gucci_Charms]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I have checked both my regular inbox and spam folders since Phase One Beta, and I have not yet received any email from Square Enix stating that I have been accepted into the Beta. My e-mail is also the correct one.

Seeing as this is Phase 3 now, I don't think this is acceptable at all considering it was promised that all 1.0 players would be allowed into Beta Phase 3 I find it pretty disappointing how people on my PSN friends list who never touched 1.0 or even played Final Fantasy XIII were able to get a code so easily by watching that FFXIV trailer from the PSN store. I may not have played 1.0 very long in comparison to other players on these boards, however, I definitely know when BS is seen. And right now, I am definitely seeing it on Square Enix's poor Phase 3 management and Beta key generation process for existing 1.0 players.

One thing I definitely do not understand is why Square Enix insisted that any 1.0 account players need a Beta key code for Phase 3 anyways. Were we not supposed to be allowed inside Beta Phase 3 just for playing 1.0 according to the roadmap regardless? Now, it's apparently our fault if it randomly ends up in our email's spam folders. Or, now we have to contact Square Enix Customer Support and hopefully we get a response from a poor CRM system. All I can say is that I definitely can sympathize with a lot of the 1.0 players who have not received anything yet.

This is a pretty big slap to 1.0 players' faces especially when those who never played/tried the original FFXIV or never bought Final Fantasy XIII easily got codes. This is also not about player entitlement either. This is about not receiving anything based on what was promised months ago that has been clearly listed by the DEV team and is also shown in writing inside their FFXIV ARR Roadmap.

In the future, it is probably better if you don't give a date that everyone looks forward to (particularly any 1.0 players), only to disappoint and infuriate many players because of your inability to test if your Beta Key Generation Process works properly - clearly it didn't based on the technical issues I have read the other day.

What a great way to get people to come back to Final Fantasy XIV.

[Sajomir]

One thing I definitely do not understand is why Square Enix insisted that any 1.0 account players need a Beta key code for Phase 3 anyways. Were we not supposed to be allowed inside Beta Phase 3 just for playing 1.0 according to the roadmap regardless?

Because it's hella easier to code access to the beta one way - you have key, you get in. It's probably shit-tons of work to code another way to switch us all automatically, even if it doesn't seem like much.

[Airon]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

[ispano]

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

PS3 codes weren't guaranteed though.

[Yves]

I asked help to support this morning,no answer all the day. Nice service, but the funny part is that it's you that ask us to request help to support. Legacy member, collector's edition for pc, online since september 2010 and still no code for ps3 requested ages ago,and the worst thing,no one cares of us answering on our requests of help via e-mail.

I concur. And, while I appreciate the staff on here (and acknowledge there is nothing they can do to fix the situation) it would be nice to get some more news on this. Maybe it is because I'm older now but I keep feeling like SE may not deserve my money or my loyalty as a customer - especially since it appears that this is going to be a one-way street.

I'm not bashing Yoshida or the amazing staff - I'm just voicing my concern that SE is becoming more and more like other companies out there with awful reputations.

[JTSpender]

Um, guys. I understand you're disappointed and wanted to play this weekend, but... remember that this is a beta test. Beta, as in "not production quality" and test, as in "the purpose is for them to be able to test the game". It sucks that there was a snafu with the codes getting sent out and that not everyone is able to get on right now, but let's act like adults here. When something blows up like this that affects a ton of people it's going to take a while to get through everyone. No company's customer service department has enough reps to talk to a large percentage of their customers all at once. Part of the point of having a test is to make sure an issue this widespread doesn't actually happen when the game launches.

Just remember, we can't even play our 1.0 characters this weekend, there'll probably be another test soon, and all of this is getting wiped anyway. This is all just minor stuff in the grand scheme of things; the true Demon's Souls starts... err, I mean the real ARR starts in a couple months and it going to be awesome.

[FlowerPower]

Um, guys. I understand you're disappointed and wanted to play this weekend, but... remember that this is a beta test. Beta, as in "not production quality" and test, as in "the purpose is for them to be able to test the game". It sucks that there was a snafu with the codes getting sent out and that not everyone is able to get on right now, but let's act like adults here. When something blows up like this that affects a ton of people it's going to take a while to get through everyone. No company's customer service department has enough reps to talk to a large percentage of their customers all at once. Part of the point of having a test is to make sure an issue this widespread doesn't actually happen when the game launches.

Just remember, we can't even play our 1.0 characters this weekend, there'll probably be another test soon, and all of this is getting wiped anyway. This is all just minor stuff in the grand scheme of things; the true Demon's Souls starts... err, I mean the real ARR starts in a couple months and it going to be awesome.

It's also a marketing opportunity which they have obviously chosen to release as they have lifted their security measures. Just like by coming onto this beta I wanted to market how awesome this game was to my friends so they would join at release. That said we were also promised access which is still a marketing device and something people may have paid for specifically because of that "promised access".

It may be just a beta and just a testing thing but it's also a direct reflection of their ability to provide the game we have all been waiting for... and the level of customer service that said game deserves.