Community team! Help! No Beta Emails?

[Paragons]

and here we are now at 24 hours since last and only update on issue and nothing...
O wait they gave an update on the ps3 players key issue tho...

[Skavian]

There's 700,000 beta registrants. It's around 5,000 people per server. They even had to take down character creator for a bit to ease congestion traffic going into the game. If the people (1.0 players included, just because you haven't got your key yet doesn't mean every 1.0 player is going through the same thing) who HAVE got their keys are still working their way into the game - they're NOT going to keep spamming waves of keys out until the ACTUAL BETA is stable and running for the people already playing.

The only thing that "isn't realistic" is the majority of the attitudes people have about the first 24hrs of a beta test. You're excited, we get it - I am pretty excited as well and I'm still not playing either but this "WOE IS ME CAN'T BELIEVE SE WORST TREATMENT EVER" is really pathetic.

[Soru]

lol.. worst treatment?
but sure, ill give them credit next time they mess up

[Gucci_Charms]

I like how me and some of my friends who have played 1.0 and bought FFXIII for PS3 haven't received any codes. However, friends of ours who haven't even touched 1.0 are getting beta codes for PS3 or PC. Bravo SE!

[Solace]

Failed beta day 1 is a fail...
Was told we'd get in on the 14th, it did not happen..
People can candy coat this all they want but this was pretty short sighted on SE's part imo.
Day 1 beta is where you start getting faith back, from the people you pissed off and instead we have more problems...
/Thread...
Back to playing the waiting game...

[Skavian]

Failed beta day 1 is a fail...
/Thread...
Back to playing the waiting game...

For every person here posting they haven't got their email yet - there's probably 10x playing it right now. :/

[Solace]

For every person here posting they haven't got their email yet - there's probably 10x playing it right now. :/

Lucky them....
Do you always base your facts on speculation?
For every one of you on these forums, talking about 10 people are playing for every one who didn't
get in, there are 12 purple dinosaurs who lost their teeth today..

See I can make pointless statements too.
We still don't have beta access and that is the point..
That's a real fact..

[Skavian]

Lucky them....
Do you always base your facts on speculation?
For every one of you on these forums, talking about 10 people are playing for every one who didn't
get in, there are 12 purple dinosaurs who lost their teeth today..

See I can make pointless statements too.
We still don't have beta access and that is the point..
That's a real fact..

I see what you did there. Clever.

And you didn't have to make a second pointless statement, since your original comment was fine enough.

[Bayohne]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

[Skavian]

Greetings,

We've been investigating the issue throughout the day, so I apologize for the delay in getting a response for you.

There are a few things I'd like you to confirm (even though some are obvious) just to be sure:

• Check your email spam filter to ensure it wasn't caught there
• Confirm that the email address registered on your Square Enix account "E-mail address 1" is up to date as this is where we delivered the notification. If this is out of date, you will need to contact the Support Center.

The email is being sent from noreply@xmail.square-enix.com if you can search for that in your email as well.

If you were unable to locate the email, we request that you contact the Support Center so that they can assist you personally. I'm extremely sorry that this may impact your ability to play during this weekend's test and we're continuing to investigate the issue and will report back as soon as we have more details to share.

Thanks Bayohne. Hope you got some sleep.

Edit:

I opened a ticket at 11:30 PM EST. If I hear back I'll let others know.