Login Issues

[Ceravic]

My buddy is having login issues. First when he logs in he's saying his password is wrong. He then attempts to go and change his password but after typing it in he gets the following error message under one time password when he uses his authenticator:

Passwords composed of only alphabetic characters, only numbers, or only symbols cannot be used. Passwords including the same three characters in a row cannot be used.

Since all that the one-time passwords can be are numeric this does not make sense. As I believe it to be, if he deactivates his authenticator he cannot reactivate it. Since he got it with the collector's edition of FFXIV I don't think he wants to do that. Is there another way to get his account working if he calls or disabling it the only way he can do it? Is this a known issue?

[waar]

Excuse the stupid question but for some reason m pc when i launch ffxiv shows nothing in the window that pops up. With the cursor I find 2 tabs (on the lower 1/3 of the window) but neither launches the game is there something I am missing to click or do I not launch ffxiv to try to enter beta?

I did get my email and attached my email to account my question is really where do I login to beta? through old ffxiv launch? or different spot?

[Orophin]

^
You should probably check the beta forums.

@Ceravic

Not sure what to say about your situation. If your friend can't remember their password then the authenticator isn't going to do a whole lot of good. They'll probably have to get in touch with support to reset their account password. As long as they have their authenticator that really shouldn't be a factor and wouldn't need to be removed.

[Valkyriesin]

Excuse the stupid question but for some reason m pc when i launch ffxiv shows nothing in the window that pops up. With the cursor I find 2 tabs (on the lower 1/3 of the window) but neither launches the game is there something I am missing to click or do I not launch ffxiv to try to enter beta?

I did get my email and attached my email to account my question is really where do I login to beta? through old ffxiv launch? or different spot?

you have to download the test client from under getting started under beta forums, which should have been attached to your email. make sure to type this stuff over there to not risk breaching NDA.