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  1. #1
    Player
    Firesped's Avatar
    Join Date
    Mar 2011
    Posts
    126
    Character
    Celeste Firesped
    World
    Balmung
    Main Class
    Archer Lv 80

    did comcast IP ban Square Enix?

    I am just asking. I know when I was trying to get an email from the tech support line. the guy sent me an email and I never received it. Comcast has ip banned other MMO companies when their users click spam too many times.

    can you please check this out with Comcast.

    an IP ban means that no email will go through, not even to a spam folder.

    Thank you
    (1)
    Nocturne of the Gods

    Ĉio komencis kun ŝtono, aŭ tiel la legendo diras.
    En aĝoj pasinta, sentipova juvelo, grandega kaj bela, elpelita la mallumon.
    Estas bunta lumo plenigita la mondon kun la vivo kaj maskigi potencajn diojn.
    Banata de kiu lumo, la mondo eniris aĝo de feliĉego ĝis, post tempo, la dioj trafis en ..n dorm.
    Kiu mondo estis nomita Vana'diel. Nia mondo, Vana'diel.

  2. #2
    Player
    VoltaAsura's Avatar
    Join Date
    Feb 2012
    Posts
    533
    Character
    Volta Asura
    World
    Excalibur
    Main Class
    Thaumaturge Lv 61
    I've never heard of such things. If anything it's either pure speculation or a thought up conspiracy theory. I've always had Comcast (since we moved from dial up during the 3rd astral era) and have never had issues with them blocking anything...ever.

    BTW if you are concerned of this, why use a Comcast.net email address?

    and best way to know for sure would be to call them.... 1800-comcast
    (1)

  3. #3
    Player
    Orophin's Avatar
    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    3,446
    Character
    Orophin Calmcacil
    World
    Excalibur
    Main Class
    Gladiator Lv 50
    I've seen two other incidents where Legacy people from Comcast haven't received their e-mail, however I have a friend in California that did. Maybe it's an issue with an e-mail server in a different region of the US?
    (0)

  4. #4
    Player
    AmandaHuggenkiss's Avatar
    Join Date
    Mar 2011
    Posts
    1,030
    Character
    Amanda Huggenkiss
    World
    Sargatanas
    Main Class
    Samurai Lv 93
    Comcast is the embodiment of evil.
    (0)
    I like frog

  5. #5
    Player
    Fayle's Avatar
    Join Date
    Apr 2012
    Posts
    5
    Character
    Fayle Pil'sung
    World
    Excalibur
    Main Class
    Conjurer Lv 50
    I will confirm this so far that 4 people I know in different regions that hasn't received an email. I'm just hoping it is simply delayed or I have to wait my turn.
    (0)

  6. #6
    Player
    Mister-Wonderful's Avatar
    Join Date
    Oct 2011
    Location
    Gridania
    Posts
    425
    Character
    Mister Wonderful
    World
    Excalibur
    Main Class
    Pugilist Lv 50
    Quote Originally Posted by AmandaHuggenkiss View Post
    Comcast is the embodiment of evil.
    So true....
    (0)

  7. #7
    Player
    Ferth's Avatar
    Join Date
    Jul 2011
    Location
    Uldah
    Posts
    1,329
    Character
    Ferth Fontaine
    World
    Hyperion
    Main Class
    Thaumaturge Lv 70
    It's possible I'm pointing out the obvious, in which case I apologize, but did you check your spam folder? also about a week ago SE posted a reminder on lodestone to check your account information and make sure your email information was correct. Have you done both of those yet?
    (1)

  8. #8
    Player
    KahnyaRedx's Avatar
    Join Date
    Mar 2012
    Posts
    40
    Character
    Kahnya Relix
    World
    Hyperion
    Main Class
    Archer Lv 50
    You can add another case, I have the same issue. Can say I'll never be using my Comcast email anymore. I am a legacy member, my spam folder is empty, and the email is correct in my SE account for FFXIV. So I'll go with Comcast blows. Hopefully this can be resolved.
    (0)

  9. #9
    Player
    Firesped's Avatar
    Join Date
    Mar 2011
    Posts
    126
    Character
    Celeste Firesped
    World
    Balmung
    Main Class
    Archer Lv 80
    i don't know if it is true or not. I am just trying to make sure it is not an issue. I have had accounts with other game companys that I can't recover because of comcast ip bans.
    (0)
    Nocturne of the Gods

    Ĉio komencis kun ŝtono, aŭ tiel la legendo diras.
    En aĝoj pasinta, sentipova juvelo, grandega kaj bela, elpelita la mallumon.
    Estas bunta lumo plenigita la mondon kun la vivo kaj maskigi potencajn diojn.
    Banata de kiu lumo, la mondo eniris aĝo de feliĉego ĝis, post tempo, la dioj trafis en ..n dorm.
    Kiu mondo estis nomita Vana'diel. Nia mondo, Vana'diel.

  10. #10
    Player

    Join Date
    Jul 2012
    Posts
    48
    Comcast has in fact blocked Square Enix emails. (please see threads under General discussions). I called them myself and said they would temporarily lift any block from Square, but I do not have any new emails.

    Square Enix needs to handle this issue and unblock their IP address so Comcast email users can receive their key/invites. There is a form they would need to fill out to remove the block. Comcast told me that the reason SE is blocked is due to the amount of email they have sent and the volume of comcast users that have flagged their own personal email as spam. Some may have gotten through, however, after thousands of attempts and now Comcast emails are blocked.

    Can a community rep or someone that can resolve this please fix it?! You offer NO support via phone or live chat.

    Also, Comcast says that once the email is flagged as spam in their system, the email is deleted and cannot be recovered. So, us Legacy with Comcast will not get the invite.

    Any way you can update the key/invite on the actual Square Enix account system? Seems that would resolve it 100%. Either that or we call have to use an alternate email or wait for weeks for you to resolve the spam issue and be put on a "white list" which means no matter how many emails you send they will not be flagged as spam.
    (0)
    Last edited by Kenshiro0314; 02-20-2013 at 10:25 AM. Reason: update

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