Did not get in beta despite having Legacy

[WintersMoondancer]

and to think all of this headache could have been easily avoided had SE allowed you to choose which account to register the code in at the SAME time you were submitting it instead of automatically dropping it in to the inactive services.

I don't feel bad for SE being overwhelmed right now as this is their fault in my opinion and it shows again how they should have fixed this correctly the first time around when people had registration issues due to a hiccup in their system with codes from the very first beta a couple years back.

Just really irritated with them right now and their run around email responses.

[Nightdreamer]

I didn't get a beta invite despite being Legacy player, then I put a ticket in for the matter and they say they can't help me.

[Elirion]

Yes last night my issue was finally fixed.

I'm happy that your problem was fixed but this proves that they are not addressing this in the order that they received the ticket. I sent my first ticket in on February 20. I really don't understand what is so difficult about sending an e-mail out with the required information. The reps I talked to verified in about 10 seconds that I was a Legacy account holder.

Can we get someone to address this issue from SE? Customer service is giving no updates and taking way longer than necessary to fix this issue.

[AarosLunos]

No response from SE yet, tsk tsk. At least our newest ticket is still open. Maybe that is progress over the previous three tickets that were 'escalated' but really closed.

[Nightdreamer]

Got a response now.. They sent me beta registration code. Downloading setup. Happy camper!!

[Elirion]

I sent one last e-mail out of frustration and got a response in about 10 minutes resolving my issue. It was painful but I learned one important lesson. You have to be a bit persistent to get them to fix this. Good luck to everyone still having a problem with this.

[Zenaku]

and to think all of this headache could have been easily avoided had SE allowed you to choose which account to register the code in at the SAME time you were submitting it instead of automatically dropping it in to the inactive services.

I don't feel bad for SE being overwhelmed right now as this is their fault in my opinion and it shows again how they should have fixed this correctly the first time around when people had registration issues due to a hiccup in their system with codes from the very first beta a couple years back.

Just really irritated with them right now and their run around email responses.

Not sure what you talking about but it allow you to pick which service to put the code on to. The issue is people just click click click enter they did not care to read.

[Peucritond]

i got my issue resolved. thanks ricobear. the chat support worked a lot better. the email system just kept returning me to open another ticket upon another ticket.

[WintersMoondancer]

Not sure what you talking about but it allow you to pick which service to put the code on to. The issue is people just click click click enter they did not care to read.

Nope, it didn't give me or my wife the option to choose which account, we checked it both times. But after contacting their billing via chat they finally sent a new code and it still didn't give an option to choose which service, but it's ok since it automatically was added to the correct active service.

[Chococat]

It says chat support is currently unavailable