Did not get in beta despite having Legacy

[Bayohne]

I don't know if this is related to the problem that everyone has or not, I have a legacy account and did not get a code >.<. I never actually applied for one since I thought I should get it automatically with my legacy account.
I tried to log in to the Beta forums but I got a message saying that I cant log in since my account was canceled >.<

I was a bit shocked!
I have two accounts Final Fantasy xiv 1 which was canceled long time ago
and final fantasy xiv 2 which is still active and has legacy account.
I have two questions to everyone
Do you still need to apply for a beta tester even if you are a legacy account holder?
also, when I got the message saying that my account was canceled, did anyone experience this problem

If you are a Legacy member, you do not need to apply for the Beta Test as you automatically receive a Beta Test code via email. If you have not received your code yet, please follow the instructions in my previous post.

For those of you relaying the issues you're experiencing with the Support Center, I wanted to let you know that I spoke to the team regarding it and they are working to resolve them. We sincerely apologize for the inconvenience.

[kurtilator]

I followed the instructions in your post last week, and I still haven't heard back except for an automated response from the noreply address giving me a chance to cancel the ticket. The ticket is not listed when I sign into the support center, despite having received the acknowledgement.

[Ricobear]

Okay I got my problem solved. I used "Square Enix Account" chat support. I gave up on the email. Do try getting help with chat support.

[Peucritond]

where do you see chat support rico. all i get to choose from is email support.

[Ricobear]

where do you see chat support rico. all i get to choose from is email support.

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

[Lissandra]

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

Thanks a lot. This worked for me as well. Now I can close my open ticket (...one less for them to deal with >_>).

[Kirito]

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.

Is it just me or does the background for the character box of Peucritond from your quote filled with hearts instead of being grey?

[Elirion]

Thanks a lot. This worked for me as well. Now I can close my open ticket (...one less for them to deal with >_>).

When you say it "worked for you", do you mean they gave you a beta code or they told you that they were going to fix it? I tried the chat and was told my problem was being "elevated" and that they had no timeline for when it would be fixed. That appears to be code for "it ain't gettin fixed anytime soon".

[Ricobear]

Is it just me or does the background for the character box of Peucritond from your quote filled with hearts instead of being grey?

Just noticed it too . Pretty!

[Lissandra]

When you say it "worked for you", do you mean they gave you a beta code or they told you that they were going to fix it? I tried the chat and was told my problem was being "elevated" and that they had no timeline for when it would be fixed. That appears to be code for "it ain't gettin fixed anytime soon".

They gave me another. I don't know what you said to them, but good luck.