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  1. #1
    Player
    Elirion's Avatar
    Join Date
    Mar 2012
    Location
    Uldah
    Posts
    35
    Character
    Elirion Lothlorn
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 50
    I have Comcast as my contact e-mail, never received an e-mail for beta invite, have Legacy, followed all the advice given in this thread when it was posted, still do not have an invite. Not sure what the issue is. I've checked spam folders, called SE and e-mailed SE. SE is a trusted domain in my e-mail account and I've received all other e-mails from SE. I'm not convinced this is a Comcast issue. Anyone able to get this problem resolved?
    (0)

  2. #2
    Player
    Linkurrra's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    369
    Character
    Linkci Lunarpaw
    World
    Sargatanas
    Main Class
    Astrologian Lv 90
    Quote Originally Posted by Elirion View Post
    I have Comcast as my contact e-mail, never received an e-mail for beta invite, have Legacy, followed all the advice given in this thread when it was posted, still do not have an invite. Not sure what the issue is. I've checked spam folders, called SE and e-mailed SE. SE is a trusted domain in my e-mail account and I've received all other e-mails from SE. I'm not convinced this is a Comcast issue. Anyone able to get this problem resolved?
    Keep in mind that all other e-mails in the past have came from different domains.

    1. autoinfo_u​s@account.s​quare-enix.​com (Account billing from 1.0)
    2. noreply@member.eu.square-enix.com (News letters from Square Enix)

    However, Beta e-mails are sent from:
    1. ffxiv-noreply@square-enix.com

    But if you are doing the ticket method you will get an e-mail from:
    1. support_na_cs@square-enix.com

    Notice all of these e-mails are slightly different and according to your ISP they are all different. Heck SPAM filters for ISP's check the e-mails for more than just the address. They look for certain words, Red bold text, attachments etc. Any number of these things can block and e-mail.

    Now some of these e-mails may differ depending on region. Such as I have no idea why I get EU (European) newsletters, but it's english all the same .
    To be safe add all of these e-mails to make sure nothing gets blocked.
    (0)

  3. #3
    Player
    Elirion's Avatar
    Join Date
    Mar 2012
    Location
    Uldah
    Posts
    35
    Character
    Elirion Lothlorn
    World
    Sargatanas
    Main Class
    Thaumaturge Lv 50
    Well, before I did anything to the spam filter I received e-mails from ffxiv-noreply@square-enix.com and support_na_cs@square-enix.com so the spam filter is not the problem. BTW, the domain of an e-mail is the portion that comes after the @symbol.

    All of the e-mails i've received from SE have the same domain ie @square-enix.com except for @account.square-enix.com which I've received successfully in the past. This does not appear to be a spam filtering issue.
    (0)
    Last edited by Elirion; 02-25-2013 at 10:55 PM.