I have a friend who is unable to post here due to his account being inactive toward the end of 1.0 and is having some issues, so I'm posting this on their behalf.

He has legacy, never received an email and went through Bayohne's steps to get the key. Their response is that he did not attain legacy status and was not eligible for a key, despite there clearly being a legacy mark in his services list as well as in-game while his account was active. He replied back with a screenshot of his services page showing the logo and has yet to get a response after 2 days.

Is there anything else he can do, or is he just SOL until phase 3?