Did not get in beta despite having Legacy

[Bayohne]

I received my Beta registration code for Legacy, but when I register it, it allowed me to attached it to a cancelled service account. I have 2 service accounts for FFXIV in my Square-Enix account, one of which is cancelled and not of Legacy status whereas my second account is active and has Legacy status. The way the email was set up, in regards to showing 8 possible codes, I thought it was saying to attach it to service account #1, which is not my Legacy account. Is there some way it can be transferred to the proper service account, or for me to be given a second code so I can correct this mistake?

Greetings,

I wanted to post and let you all know that we are aware of the issue you described (attaching your code to the incorrect service account).

We are currently in the process of creating a flow to help users that are affected by this and will post details on what to do once it has been finalized. We greatly appreciate your patience while we work to get this resolved.

In the meantime, please note that if you registered the code to an old, currently inactive, service account you simply need to re-activate it on the Square Enix account management site to be able to access the Beta Tester forums and upcoming Beta Test.