Did not get in beta despite having Legacy

[TheRac25]

i have a feeling it has something to do with "FINAL FANTASY XIV 1" being used for the 1.0 beta and "FINAL FANTASY XIV 2" having the legacy status

the disconnect between forum support and customer service does not bode well, y'all really need to fix your inter-department comunication

[Elirion]

Sooooo, anyone get their problem fixed today?

[Aravali]

Sooooo, anyone get their problem fixed today?

Yes last night my issue was finally fixed.

[Elirion]

Yes last night my issue was finally fixed.

I'm happy that your problem was fixed but this proves that they are not addressing this in the order that they received the ticket. I sent my first ticket in on February 20. I really don't understand what is so difficult about sending an e-mail out with the required information. The reps I talked to verified in about 10 seconds that I was a Legacy account holder.

Can we get someone to address this issue from SE? Customer service is giving no updates and taking way longer than necessary to fix this issue.

[AarosLunos]

My wife is having a serious problem with this and its really irritating us. Her email account was hacked sometime ago and the account was closed. She was having issues with changing the email address on her Square Enix account. Finally AFTER Phase 1 started SE Account Support was able to reset her email address. But guess what!!! No key. She has opened numerous tickets and followed instructions to the letter but SE Account Support is giving her the run around. She called yesterday and they told her that Comcast email users were being prioritized and that there were 20 people ahead of her for new keys. How can it take this long and why is SE Support completely and utterly failing us? I really want to know why. Bayohne, you are our only hope at this point, after numerous closed tickets I'm appealing to you or SOMEONE else on the community team to straighten this out.

We have stuck through the issues of 1.0 and are very eager to actually test ARR. But SE Support isn't inspiring any confidence in us.

[Nightdreamer]

I didn't get a beta invite despite being Legacy player, then I put a ticket in for the matter and they say they can't help me.

[AarosLunos]

No response from SE yet, tsk tsk. At least our newest ticket is still open. Maybe that is progress over the previous three tickets that were 'escalated' but really closed.

[Nightdreamer]

Got a response now.. They sent me beta registration code. Downloading setup. Happy camper!!

[Elirion]

I sent one last e-mail out of frustration and got a response in about 10 minutes resolving my issue. It was painful but I learned one important lesson. You have to be a bit persistent to get them to fix this. Good luck to everyone still having a problem with this.

[Peucritond]

i got my issue resolved. thanks ricobear. the chat support worked a lot better. the email system just kept returning me to open another ticket upon another ticket.