Did not get in beta despite having Legacy

[Ricobear]

This is becoming a bad joke. After submitting a service request as detailed in the original Rep post in this thread, I received an e-mail stating that they could not help me by e-mail and I needed to call. I called, talked to a rep, he told me it would take a few weeks to fix the problem.

Later, the Rep post in this thread was updated with new instructions for submitting a service request, which I did on the same day it was posted. I just now received an e-mail from SE Customer Support telling me that they can not assist me by e-mail and I need to call them.........again.

I've lost my patience with SE Customer Support. Between this and them locking and refusing to unlock my son's account last year I can't deal with them anymore. If I get in then I'll try it out. If not, I'll play Eve and see if I still have any interest when this game releases.

I got the same email response :\. I'm starting to worry a bit.

[silverlode]

Sigh!!! How Disappointing
“There are some things in this world you rely on, like a sure bet. And when they let you down, shifting from where you've carefully placed them, it shakes your faith, right where you stand.”

[Aravali]

I received an email saying that I had to wait 48 hours (business days) before I get a reply that was on saturday, hope I hear something by today :/

[Ricobear]

I received an email saying that I had to wait 48 hours (business days) before I get a reply that was on saturday, hope I hear something by today :/

They keep changing the information required when filling out a support ticket. Getting confusing.

[Elirion]

I received an email saying that I had to wait 48 hours (business days) before I get a reply that was on saturday, hope I hear something by today :/

I've gotten that e-mail twice so far. Not to be a downer but you're probably going to get this:

"Unfortunately the SQUARE ENIX Support Center cannot assist with this issue via email. In order to further assist you, we will need you to contact us via phone or chat, and the SQUARE ENIX Support Center will be happy to assist you."

[Peucritond]

sadly i'm in the same boat as Elirion. I've had two tickets opened and called twice only to be told to fill out another ticket. Oh yeah and the email says use chat support when one is not available. this is getting very frustration.

[Aravali]

Yea this is getting really annoying, begining of last week I put in a ticket to only be told that I had to call or via chat, I went ahead and called them (I had a comcast email bound to my account which I changted to a gmail.) I gave them my gmail account over the phone 3 times! he had me repeat the email address, waited a few days nothing. . .Then on friday of last week I put in a new ticket and saturday received a reply saying to wait 48 hours ugh!! Whats bad is that not only am I a legacy member, but I was in alpha and I heard all alpha players where invited. . . .so I missed the invite twice :P

[Ricobear]

Submitted the "Beta Code Registration Issue" form > Got my ticket > Got email saying to fill out a "Beta Code Registration Issue" form.

Really?

[Peucritond]

where do you see chat support rico. all i get to choose from is email support.

[Ricobear]

where do you see chat support rico. all i get to choose from is email support.

http://support.na.square-enix.com/main.php?id=496&la=1

The support form you'll fill out will be a bit different. I put Account/Billing, Additional Services, and Beta Key Registration Error. Filled the rest out. But you pick Chat Support instead of Email Support.

Under FINAL FANTASY XIV: A Realm Reborn Support, they don't have a chat support option. So need to go by Square Enix Account in order to get chat support.