Did not get in beta despite having Legacy

[Girugamesh]

I was just wondering how long it generally takes to get a reply after filling out a ticket for not getting in with legacy status? Only reason i am asking is to make sure my mail account is not blocking the response as well.

[Zumi]

I was just wondering how long it generally takes to get a reply after filling out a ticket for not getting in with legacy status? Only reason i am asking is to make sure my mail account is not blocking the response as well.

Doubt we will see anything till their offices open in the morning.

[PSxpert2011]

There's this: /applause

Greetings,

We'd like to assist anyone that is potentially affected by this issue. If you are a Legacy member that has not received their Beta Test email, please create a ticket using this link: FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Blocked Beta Test Invite

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide only the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

...and there's this:

The thing is I have yet to find a single person who has legacy that didn't get an invite so they may have made a mistake and not sent me one. Customer service doesn't know / won't tell you anything regarding beta so can't contact them.

Its not in junk folder looked in there as well.

Yeah, my invite was in the junk folder too, even when I have SE news-letters and other e-mails marked as safe. "ffxiv-noreply@square-enix.com" was appearantly under junk(for some weird reason I cant explain.... >.>

Their email is @comcast.net(or .com). When emails come into your mailbox, ie in Comcast's servers, they decide this email is spam and delete it. So when you check your mail, it's not there. They delete it before it really even hits your inbox.

Should always ask if you want certain email marked as spam, but that would be too much work for some people so the filters are automatic most of the time.

I wasn't a good move to begin with having Comcast as a email client. A curtain host of a FFxi podcast would vouch for that, he had complained about "Comcast" before. Verify your invite through your SE account and check under 'select service>>> FFXIV>>>Option list'. (if your in the BETA, it should be shown under "option")

[Colino]

"And I was like Bayohne, Bayohne, Bayohne, Oooooooooh"

Sorry, someone had to do it.

[supert123]

Hopefully the ticket I filled out will help me get some resolve based on the post by the Reps. I have comcast as well and have yet to receive my invitation, Legacy Member, of course.

[Takedakai]

Thank you for getting us this information!

[Rane]

Question,

Let us assume someone applies their Beta Key to their FFXIV account that they used for the 1.0 beta that was long since cancelled. For some reason it was listed as account #1 instead of their actual legacy account which is listed as number 2. Any way to get the beta access switched over to their regular legacy account?

This happened to a friend of mine as well. It really, really needs to be fixed. If it isn't, he won't be able to play with his legacy character at all come phase 3 of beta.

This seems to have happened to a lot of people, and the confusing SE account management system is to blame. If you participated in the original 1.0 beta and then bought the game, there is a good chance that you have two Final Fantasy XIV accounts. While it was possible to use your FFXIV 1.0 Beta account to register the retail version, that was not the most obvious choice during game setup. So a lot of people ended up with two "service accounts": one from the beta and one for the regular version. The screen where you select service accounts makes no mention of which is which.

The beta invitation email that listed his beta registration code was confusing, saying something like "FFXIV account 1" through "FFXIV account 8" or something, with a registration code listed next to "FFXIV account 1" and all of the other rows blank. So when he was presented with a screen on the SE account management system with two different XIV accounts, he chose the first one.

Wrong choice. That was the deactivated 1.0 beta account (not that he had any way of knowing). Now he's screwed.


I really hope that SE does two things:

1) Give out new beta codes to those who have registered theirs to the wrong FFXIV account. This happened not because they are stupid, but because the Square Enix account management system is confusing.

2) Overhaul the SE account management system for ARR. Make it simple to use!! How about having a link directly from the Lodestone that takes you straight to your FFXIV account without having to navigate the account management system to get to it. And rather than a "service account" section, call it something like "My Games". From the selection screen, list whether an account is active or not, and when it expires.

Setting up and managing accounts has to be simple. I saw several criticisms of the account setup and payment process in reviews of XIV version 1.0. This may have been lost among the other criticisms of the game, but several reviewers found it to be a problem. With all of the blood, sweat, and tears that have been poured into making XIV version 2.0 an excellent game, it would be a shame to leave the account management system as it is. For the sake of the game and the people who have worked on it, please get this right, SE!

No more confusing tabs on the left-hand side of the screen like "List Options Continued Automatically", "Review Service Fees", "Select Service", and "Confirm Account Status". All of those appear on the left of the screen with no indication as to what they apply to. Are they talking about my SE "account", or individual game "accounts"? Which "service" are they talking about? What do you mean by "options continued automatically"?

This would be much easier if there was just a "Games" screen with tabs for each online game I used, telling me whether the account was active. Then when I click on "Final Fantasy XIV" you could show me my subscription length, how much I'm paying, and when my next billing date is. It should also list my characters and retainers (assuming retainers will be tied to your game account in 2.0).

If Square Enix has any doubts as to how this should be done, take a look at how other MMOs handle their account systems. I have found almost all of them more intuitive and easier to use than the SE system. Please, don't get this wrong as you launch 2.0!



(Yes, this really happened a friend of mine, and not me.)

[Capere]

I'm having the same problem as a few others:

I (for some reason I've never been able to figure out) have two FFXIV accounts.
One which is active that is my legacy account,
and one that is inactive that was formed when I first played the original beta.

The new beta code was automatically applied to the one that is closed, not my legacy account.

Also, I'm having real trouble logging into the beta forums...are they not up yet?

-Capere

[NamudNevets]

I'm having the same problem as a few others:

I (for some reason I've never been able to figure out) have two FFXIV accounts.
One which is active that is my legacy account,
and one that is inactive that was formed when I first played the original beta.

The new beta code was automatically applied to the one that is closed, not my legacy account.

Also, I'm having real trouble logging into the beta forums...are they not up yet?

-Capere

I think there was a solution to the problem you are having with it going to the old FFXIV on ur account. I forget what thread it was in tho.

[Rex]

Greetings,

We'd like to assist anyone that is potentially affected by this issue. If you are a Legacy member that has not received their Beta Test email, please create a ticket using this link: FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Blocked Beta Test Invite

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide only the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information and if you are confirmed a beta recipient, we will reply with your Beta Test key and instructions on how to register it.

So.... How about the ones (like me) that received the email, but went to go register it and got, "sorry, this account can't be registered because its cancelled."