Beta Key Registration Error

[Ricobear]

Has anyone else had their problem fixed yet? I'm still waiting :\.

[Fantasia]

Has anyone else had their problem fixed yet? I'm still waiting :\.

Is it for attaching it to the wrong service account? If so, I believe many people got issued new codes.

Did you follow the instructions given here?

Greetings,

We have finalized the flow and are prepared to assist users that accidentally registered their Beta Test code to the incorrect service account. Please follow the steps below and the Support Center will assist you in the order in which your ticket was received. However, keep in mind that even if the code was registered to the incorrect service account, you will still be able to participate in the Beta Test.

First, visit the FFXIV: ARR Support Center Site.

Then fill out the fields using the following information:

• Contact Category: Product & Services
• Contact Sub Category: Beta Test
• Contact Details: Registered Beta Code to the Wrong Service Account

Click "Next" to proceed to "Email Support". In the Detailed Condition field, simply provide the following:

• Registered Email Address (if different than what was entered in Contact Email Address field)
• Registered Date of Birth on Square Enix Account

Our agents will then review your ticket and Square Enix account information to confirm that the key was registered to the incorrect account and reply with instructions on how to register it to the correct one.

[waar]

Excuse the stupid question but for some reason m pc when i launch ffxiv shows nothing in the window that pops up. With the cursor I find 2 tabs (on the lower 1/3 of the window) but neither launches the game is there something I am missing to click or do I not launch ffxiv to try to enter beta?

[Fantasia]

Excuse the stupid question but for some reason m pc when i launch ffxiv shows nothing in the window that pops up. With the cursor I find 2 tabs (on the lower 1/3 of the window) but neither launches the game is there something I am missing to click or do I not launch ffxiv to try to enter beta?

(This should be on the Beta forums.)

[Ricobear]

Is it for attaching it to the wrong service account? If so, I believe many people got issued new codes.

Did you follow the instructions given here?

Actually I emailed them 3 times and the same response came back. So I just went and used "Square Enix Account" chat support. They fixed my troubles all up, so I'm pleased again!

[Fantasia]

Actually I emailed them 3 times and the same response came back. So I just went and used "Square Enix Account" chat support. They fixed my troubles all up, so I'm pleased again!

Glad to hear it ^.^