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  1. #24
    Player
    IronSoup's Avatar
    Join Date
    Mar 2012
    Posts
    115
    Character
    Iron Soup
    World
    Excalibur
    Main Class
    Thaumaturge Lv 50
    This isn't mine but I thought it would help.

    Got email from SE Support:

    Dear Customer,

    Regarding your request for account support. Please find your answer below.

    If you accidentally registered the code for the Beta Test to the wrong service account, we will be able to offer a one-time assistance after you verify your account.

    Please take the following steps to contact the SQUARE ENIX Support Center and receive assistance.

    (1) Click ?Additional Assistance? at the bottom of this article.
    (2) Log in to the Square Enix account that you are experiencing the issue with.
    (3) Enter ?Beta Code Registration Issue? in the ?Contact Details? field.
    (4) Click ?Next,? ?Next,? and then ?Proceed to Email Support.?
    (5) Enter your contact details. Please be sure to include your registration code within the ?Detailed Condition? field. Once you have entered all the necessary information, click ?Next.?
    (6) Verify the contact details and then click ?Submit.?



    Thank you for contacting the SQUARE ENIX Support Center.
    ___________
    This problem didn't happen to me and I can't say if the problem has been solved for this player in the end BUT this is the closest to a solution I've seen. I think it's worth a try.

    Hope this helped!

    P.S: If this answered your problem, tell others that it worked.
    (0)
    Last edited by IronSoup; 02-22-2013 at 11:36 AM.