Quick update. I called customer support today, without asking to go up to T2. They mentioned many people are calling with similar issues (including comcast people). The rep was unable to help me, but she escalated my ticket (whatever that means). She said there is a chance they will swap my beta to the right service account, and that they will be contacting me shortly via email.

She also suggested that people with the same issue either file a ticket, or call (I did both).

I'll post more when I have more.