Beta Key Registration Error

[Fantasia]

/Victim

What can be said is that to simply sign into lodestone you are provided with a clear choice about which character, name and account to select... just sayin'.

Yes, but the registration specifically said that if you plan ton use your legacy character in phase 3 and 4, you have to assign Beta to that service account =(

[Brasse]

I'm having the same issue (Legacy).

I called SE support yesterday, and was told that since this is Pre-Release software, that the codes are handled by the software team. Apparently support can only handle things related to 'Release' software, and they would not reassign the code.

I'm going to try to call again tonight, and ask to talk to a T2 support person.

I also created two tickets, one in Technical Issues/Registration and one in Beta, i've just received confirmation emails, nothing more.

Has anyone else resolved this? What email did you use to contact support?

[QueztorAsura]

I haven't heard anything on my ticket either. Let us know how that call to T2 goes. Very curious.

[Fantasia]

I've not heard back after the first 3 emails they sent me... it's been a few days =(

[fusional]

this would be a pretty major flub on their part to have immediately worked to resolve the comcast issue but to let this one go, especially considering most people are having this problem in the first place due to the murky, confusing and basically *incorrect* language of their own email.

and if they can't transfer the code from the incorrect service account over to the correct legacy account, it would be a pretty easy fix to just send a new beta code. after all, that's what they did for the comcast people, no? all they'd have to do is check our account, confirm that the code was applied to the wrong service account, then send a new beta code. as long as they confirm the code is applied to the wrong service account, it's clear we're not saving the codes or giving them away.

[Fantasia]

Yup. I might send a different email just asking for a new code instead of just transferring it from one service to the other... this is pretty sucky now =(

[Brasse]

Quick update. I called customer support today, without asking to go up to T2. They mentioned many people are calling with similar issues (including comcast people). The rep was unable to help me, but she escalated my ticket (whatever that means). She said there is a chance they will swap my beta to the right service account, and that they will be contacting me shortly via email.

She also suggested that people with the same issue either file a ticket, or call (I did both).

I'll post more when I have more.

[Lissandra]

^
Same. My ticket was finally responded to and I was pretty much instructed to submit another ticket. I hope they can help us.

[IronSoup]

This isn't mine but I thought it would help.

Got email from SE Support:

Dear Customer,

Regarding your request for account support. Please find your answer below.

If you accidentally registered the code for the Beta Test to the wrong service account, we will be able to offer a one-time assistance after you verify your account.

Please take the following steps to contact the SQUARE ENIX Support Center and receive assistance.

(1) Click ?Additional Assistance? at the bottom of this article.
(2) Log in to the Square Enix account that you are experiencing the issue with.
(3) Enter ?Beta Code Registration Issue? in the ?Contact Details? field.
(4) Click ?Next,? ?Next,? and then ?Proceed to Email Support.?
(5) Enter your contact details. Please be sure to include your registration code within the ?Detailed Condition? field. Once you have entered all the necessary information, click ?Next.?
(6) Verify the contact details and then click ?Submit.?



Thank you for contacting the SQUARE ENIX Support Center.
___________

This problem didn't happen to me and I can't say if the problem has been solved for this player in the end BUT this is the closest to a solution I've seen. I think it's worth a try.

Hope this helped!

P.S: If this answered your problem, tell others that it worked.

[Brasse]

Hmm. My ticket got deleted after it was supposedly escalated. Not sure what that means...

I tried submitting one more per @IronSoup's example. I will update when I hear more.