Beta Key Registration Error

[IronSoup]

Here is a real answer...

Greetings,

I wanted to post and let you all know that we are aware of the issue you described (attaching your code to the incorrect service account).

We are currently in the process of creating a flow to help users that are affected by this and will post details on what to do once it has been finalized. We greatly appreciate your patience while we work to get this resolved.

In the meantime, please note that if you registered the code to an old, currently inactive, service account you simply need to re-activate it on the Square Enix account management site to be able to access the Beta Tester forums and upcoming Beta Test.

[Fantasia]

Update! I've just been sent a 2nd registration code which automatically selected my Legacy account when I entered it, so SE are trying to fix this for us =)

Good luck, everyone!

Let me know if you need any advice~

EDIT:
Actually, it seems like a lot of people got another code... Apparently it includes people who applied for the PS3 version, even though the key doesn't specify. I don't actually know what's going on!

EDIT 2: 5 minutes later, they sent me a 3rd code, to replace the one I did wrong =) All's well!

[radstar88]

I just got a replacement code too. Cheers Square Enix!!!

[Hyetsa]

I got a second Beta Key also, managed to register it properly this time, crisis averted, thankfully!

[Brasse]

Still waiting on mine. Hoping it arrives beta for the beta starts

Edit:

Anyone who got the 2nd key, willing to give a step-by-step on how they resolved this?

[Bayohne]

Greetings,

I just posted a solution for those of you that accidentally registered your key to the incorrect service account. Please follow the instructions in my post and we'll work to resolve the situation.

[ZakarnRosewood]

A friend of mine was worried that if he put in a ticket now it wouldnt get resolved until Wednesday next week.

Edit: you can ignore me. I showed my friend how to read the instruction on this thread and he got it working.

[Biggie]

Greetings,

I just posted a solution for those of you that accidentally registered your key to the incorrect service account. Please follow the instructions in my post and we'll work to resolve the situation.

Is there any info on being given a code to the wrong region? I have sent an Email to support haven't got any thing back yet ; ;

[Orophin]

Is there any info on being given a code to the wrong region? I have sent an Email to support haven't got any thing back yet ; ;

I can't...stop...watching your sig!

[Zenaku]

Is there any info on being given a code to the wrong region? I have sent an Email to support haven't got any thing back yet ; ;

they getting back to people in the order they got there code lol so if your one of the last few people to get your code and there 20+ people with the same issue and they got there code early they fix there issue first then get to you.