Beta Key Registration Error

[Fantasia]

Yup. I might send a different email just asking for a new code instead of just transferring it from one service to the other... this is pretty sucky now =(

[Brasse]

Quick update. I called customer support today, without asking to go up to T2. They mentioned many people are calling with similar issues (including comcast people). The rep was unable to help me, but she escalated my ticket (whatever that means). She said there is a chance they will swap my beta to the right service account, and that they will be contacting me shortly via email.

She also suggested that people with the same issue either file a ticket, or call (I did both).

I'll post more when I have more.

[Lissandra]

^
Same. My ticket was finally responded to and I was pretty much instructed to submit another ticket. I hope they can help us.

[IronSoup]

This isn't mine but I thought it would help.

Got email from SE Support:

Dear Customer,

Regarding your request for account support. Please find your answer below.

If you accidentally registered the code for the Beta Test to the wrong service account, we will be able to offer a one-time assistance after you verify your account.

Please take the following steps to contact the SQUARE ENIX Support Center and receive assistance.

(1) Click ?Additional Assistance? at the bottom of this article.
(2) Log in to the Square Enix account that you are experiencing the issue with.
(3) Enter ?Beta Code Registration Issue? in the ?Contact Details? field.
(4) Click ?Next,? ?Next,? and then ?Proceed to Email Support.?
(5) Enter your contact details. Please be sure to include your registration code within the ?Detailed Condition? field. Once you have entered all the necessary information, click ?Next.?
(6) Verify the contact details and then click ?Submit.?



Thank you for contacting the SQUARE ENIX Support Center.
___________

This problem didn't happen to me and I can't say if the problem has been solved for this player in the end BUT this is the closest to a solution I've seen. I think it's worth a try.

Hope this helped!

P.S: If this answered your problem, tell others that it worked.

[Brasse]

Hmm. My ticket got deleted after it was supposedly escalated. Not sure what that means...

I tried submitting one more per @IronSoup's example. I will update when I hear more.

[IronSoup]

Here is a real answer...

Greetings,

I wanted to post and let you all know that we are aware of the issue you described (attaching your code to the incorrect service account).

We are currently in the process of creating a flow to help users that are affected by this and will post details on what to do once it has been finalized. We greatly appreciate your patience while we work to get this resolved.

In the meantime, please note that if you registered the code to an old, currently inactive, service account you simply need to re-activate it on the Square Enix account management site to be able to access the Beta Tester forums and upcoming Beta Test.

[Fantasia]

Update! I've just been sent a 2nd registration code which automatically selected my Legacy account when I entered it, so SE are trying to fix this for us =)

Good luck, everyone!

Let me know if you need any advice~

EDIT:
Actually, it seems like a lot of people got another code... Apparently it includes people who applied for the PS3 version, even though the key doesn't specify. I don't actually know what's going on!

EDIT 2: 5 minutes later, they sent me a 3rd code, to replace the one I did wrong =) All's well!

[radstar88]

I just got a replacement code too. Cheers Square Enix!!!

[Hyetsa]

I got a second Beta Key also, managed to register it properly this time, crisis averted, thankfully!

[Brasse]

Still waiting on mine. Hoping it arrives beta for the beta starts

Edit:

Anyone who got the 2nd key, willing to give a step-by-step on how they resolved this?