Beta Key Registration Error

[Fantasia]

I got this issue...except I didn't assign it to any account..in the email from SE it said that it was for account 1 which has been inactive since beta 1.0. instead of my legacy account. ):

I think that just means that you can only assign it to 1 account, because that's what mine said but when you register it lets you choose.

[Fantasia]

hahaha i hope so :P

but yeah, when you contact them through email support it starts a numbered ticket that you can track through your ticket history. they just closed my first ticket without any response. weird. but i've tried again, and we'll see how that goes.

the whole process beta registration process was a bit confusing to me since it says in the email that beta codes are listed for service accounts which qualify for Legacy status. yet the account it lists my beta code for... is *not* my legacy account. that seemed a bit weird to me, but i registered the code for the account it said to (again- not my legacy account) and now here we are.

so yeah. the language in the email is a bit confusing imo.

Ah I see! I got one of those but didn't know what it meant, so just took a ss of it and left it =/

I also thought it would just automatically link itself to my legacy account too! Ah well... it's not like we're missing out on anything at the moment anyways =)

[Fantasia]

As far as I'm aware, NDA is different from Alpha, as all Legacies already know who's in it. The other thread was locked when someone leaked some of the email. I think...

But anyway, you clicked the link in the email and it didn't let you enter the key? That's weird. I don't know where your mistake is =$

[Brasse]

I'm having the same issue (Legacy).

I called SE support yesterday, and was told that since this is Pre-Release software, that the codes are handled by the software team. Apparently support can only handle things related to 'Release' software, and they would not reassign the code.

I'm going to try to call again tonight, and ask to talk to a T2 support person.

I also created two tickets, one in Technical Issues/Registration and one in Beta, i've just received confirmation emails, nothing more.

Has anyone else resolved this? What email did you use to contact support?

[QueztorAsura]

I haven't heard anything on my ticket either. Let us know how that call to T2 goes. Very curious.

[Fantasia]

I've not heard back after the first 3 emails they sent me... it's been a few days =(

[fusional]

this would be a pretty major flub on their part to have immediately worked to resolve the comcast issue but to let this one go, especially considering most people are having this problem in the first place due to the murky, confusing and basically *incorrect* language of their own email.

and if they can't transfer the code from the incorrect service account over to the correct legacy account, it would be a pretty easy fix to just send a new beta code. after all, that's what they did for the comcast people, no? all they'd have to do is check our account, confirm that the code was applied to the wrong service account, then send a new beta code. as long as they confirm the code is applied to the wrong service account, it's clear we're not saving the codes or giving them away.