Page 1 of 2 1 2 LastLast
Results 1 to 10 of 11

Hybrid View

  1. 02-20-2013 08:27 AM #1
    Kirito
    Player
    Kirito's Avatar
    Join Date
    Aug 2012
    Location
    ウルダハ
    Posts
    957
    Character
    Max Wind
    World
    Balmung
    Main Class
    Marauder Lv 55

    How long will it take for a costumer service ticket to get heard?

    I made one a couple hours ago and haven't even gotten confirmation email...
    (0)
    Reply With Quote Reply With Quote
  2. 02-20-2013 08:32 AM #2
    Nix
    Player
    Nix's Avatar
    Join Date
    Apr 2011
    Location
    In a blanket fort♪
    Posts
    2,163
    Character
    Fluffy Pancake
    World
    Hyperion
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Kirito View Post
    I made one a couple hours ago and haven't even gotten confirmation email...
    The time can vary and even be upto 2 days I think But it will get answered in time, they probably had a lot of them today><
    (2)

    Act in such a way that you treat humanity, whether in your own person or in the person of another, always at the same time as an end and never simply as a means
    Reply With Quote Reply With Quote
  3. 02-20-2013 08:33 AM #3
    Kirito
    Player
    Kirito's Avatar
    Join Date
    Aug 2012
    Location
    ウルダハ
    Posts
    957
    Character
    Max Wind
    World
    Balmung
    Main Class
    Marauder Lv 55
    Quote Originally Posted by Nix View Post
    The time can vary and even be upto 2 days I think But it will get answered in time, they probably had a lot of them today><
    I see thanks ^^
    (0)
    Reply With Quote Reply With Quote
  4. 02-20-2013 08:38 AM #4
    Nix
    Player
    Nix's Avatar
    Join Date
    Apr 2011
    Location
    In a blanket fort♪
    Posts
    2,163
    Character
    Fluffy Pancake
    World
    Hyperion
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Kirito View Post
    I see thanks ^^
    No worries! I hope they get back to you sooner rather than later^^;
    (1)

    Act in such a way that you treat humanity, whether in your own person or in the person of another, always at the same time as an end and never simply as a means
    Reply With Quote Reply With Quote
  5. 02-20-2013 08:40 AM #5
    Shougun
    Player
    Shougun's Avatar
    Join Date
    Jan 2012
    Location
    Ul'dah
    Posts
    9,431
    Character
    Wubrant Drakesbane
    World
    Balmung
    Main Class
    Fisher Lv 90
    Quote Originally Posted by Nix View Post
    The time can vary and even be upto 2 days I think But it will get answered in time, they probably had a lot of them today><
    Yea 2 days sounds exactly right, I doubt they remember me but I've ran a few for pointless questions that I didnt see being responded to by reps lol. Sometimes they've got the answer too

    Wish I remember his name but there is also a really nice guy in the chat system
    (1)
    Reply With Quote Reply With Quote
  6. 02-20-2013 08:39 AM #6
    Zumi
    Player
    Zumi's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    4,965
    Character
    Zumi Kasumi
    World
    Sargatanas
    Main Class
    Paladin Lv 100
    I put in a ticket as well didn't get a get a confirmation that I put in a ticket either, might be my email Comcast may be blocking SE.
    (0)
    Reply With Quote Reply With Quote
  7. 02-20-2013 08:41 AM #7
    Nix
    Player
    Nix's Avatar
    Join Date
    Apr 2011
    Location
    In a blanket fort♪
    Posts
    2,163
    Character
    Fluffy Pancake
    World
    Hyperion
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by Zumi View Post
    I put in a ticket as well didn't get a get a confirmation that I put in a ticket either, might be my email Comcast may be blocking SE.
    Aww that sucks>< Can you link a 2nd email account to your square account just incase? Windows live mail ain't bad, can't vouch for gmail though since I've never really used it lol^^;
    (0)

    Act in such a way that you treat humanity, whether in your own person or in the person of another, always at the same time as an end and never simply as a means
    Reply With Quote Reply With Quote
  8. 02-20-2013 09:00 AM #8
    Undrentide
    Player
    Undrentide's Avatar
    Join Date
    Mar 2012
    Location
    Uldah (i picked Limsa Lominsa by mistake at phase 4!)
    Posts
    315
    Character
    Undie Nilleshna
    World
    Moogle
    Main Class
    Conjurer Lv 70
    well its not 9am Jp time yet, and EU time its nearly midnight so those customer service people wont be working...I dont why people are panicking... They could be sending emails out in batches via email providers, so for eg aol go first,followed by comcast, followed by google, then hotmail and so on.. people were receiving emails this time last night...yet i know of others who have recevied emails through the day. Unless youve made a genuine mistake registering your beta key and genuinely need to contact them why inundate customer support with "omfg wheres my beta email?" chances are theyll look at these and just hit delete. Patience peeps, if your legacy your definately in!!!
    (0)

    "Your former glories and all the stories, dragged and washed with eager hands..but oh your city lies in dust my friend!"
    Reply With Quote Reply With Quote
  9. 02-20-2013 09:03 AM #9
    Kirito
    Player
    Kirito's Avatar
    Join Date
    Aug 2012
    Location
    ウルダハ
    Posts
    957
    Character
    Max Wind
    World
    Balmung
    Main Class
    Marauder Lv 55
    My question is a little bit different than that, and I think I made that clear in my ticket so hopefully they won't delete it...
    (0)
    Reply With Quote Reply With Quote
  10. 02-20-2013 09:14 AM #10
    Undrentide
    Player
    Undrentide's Avatar
    Join Date
    Mar 2012
    Location
    Uldah (i picked Limsa Lominsa by mistake at phase 4!)
    Posts
    315
    Character
    Undie Nilleshna
    World
    Moogle
    Main Class
    Conjurer Lv 70
    Good luck in that case Kirito hope you get a swift, speedy response to your query
    (0)

    "Your former glories and all the stories, dragged and washed with eager hands..but oh your city lies in dust my friend!"
    Reply With Quote Reply With Quote
Page 1 of 2 1 2 LastLast
« Previous Thread | Next Thread »