Quote Originally Posted by Rane View Post
That was a good idea. I thought about tweeting him as well, but just like you I felt bad bothering him with game-related problems on his personal Twitter. He shouldn't have to be the first point of contact for customer service related issues, but you're right: there wasn't much choice.
I know exactly what you mean, I can bet he doesn't want his personal account spammed with game related problems, but I had nowhere else to go. Perhaps SE should make Square_Enix_Support_EN/JP/FR/GR twitter accounts, that the community reps manage in shifts to avoid this.

I find official social media support accounts very useful, perhaps something to be looked into.