Thread: MODs: Cannot Log into Forum Because of Inactivity in FFXIV 1.0

Woohoo!

I can post again!

Now back to lurking...

Originally Posted by Ashaylin

Woohoo!

I can post again!

Now back to lurking...

I'm so confused myself lol

Oh well, praise who ever stopped this - I'm not done singing and holding everyone's hand while we dance waiting for beta...

Yep, I just got back in again...

Time to be serious...

Really strange, 2 weeks locked out and got reply from customer service that this was intended and would need to wait till ARR.

Originally Posted by moriandrio

Really strange, 2 weeks locked out and got reply from customer service that this was intended and would need to wait till ARR.

Never trust first line customer service knowledge. These are people who only know the basics.

Originally Posted by moriandrio

Really strange, 2 weeks locked out and got reply from customer service that this was intended and would need to wait till ARR.

There really, really needs to be better communication between customer service and the rest of Square Enix. It seems like we often have a better idea than customer service of whether or not aspects of Final Fantasy XIV and its community-related content are working as intended. While customer service is likely very good at assisting customers with common problems, when something out of the ordinary occurs it seems like their job is to take the shortest route to "no" in order to get us off their back.

This is coming off as overly harsh toward the customer service team, so let me clarify that I think the problem is probably systemic rather than having anything to do with personnel. I get the feeling that customer service is sort of stranded on its own little island, and sometimes doesn't realize what's going on with the game, website, and forums. I assume that if a situation gets bad enough, a memo comes down to them from on high that says something like "A segment of the user base was unable to log in to the Final Fantasy XIV forums for a few days due to an internal error. It has been fixed now, so please instruct users to attempt to log in once again."

It shouldn't have to be that way. Customer service should be able to contact the development and management side when an unusual situation occurs, and they shouldn't be telling users that a situation is "intended" when they don't have enough information to make such a determination.

Originally Posted by Rane

There really, really needs to be better communication between customer service and the rest of Square Enix. It seems like we often have a better idea than customer service of whether or not aspects of Final Fantasy XIV and its community-related content are working as intended. While customer service is likely very good at assisting customers with common problems, when something out of the ordinary occurs it seems like their job is to take the shortest route to "no" in order to get us off their back.

This is coming off as overly harsh toward the customer service team, so let me clarify that I think the problem is probably systemic rather than having anything to do with personnel. I get the feeling that customer service is sort of stranded on its own little island, and sometimes doesn't realize what's going on with the game, website, and forums. I assume that if a situation gets bad enough, a memo comes down to them from on high that says something like "A segment of the user base was unable to log in to the Final Fantasy XIV forums for a few days due to an internal error. It has been fixed now, so please instruct users to attempt to log in once again."

It shouldn't have to be that way. Customer service should be able to contact the development and management side when an unusual situation occurs, and they shouldn't be telling users that a situation is "intended" when they don't have enough information to make such a determination.

As I said earlier, I sent Bayhone a tweet when I got kicked out, with a screenshot, he replied "Thanks for the heads up! Looking into it" then a bit later, "Should be fixed now!"

I don't like sending queries about the game to the rep's twitter accounts, but didn't know what else I could do at the time (didn't think of the support site.)

Originally Posted by Delsus

As I said earlier, I sent Bayhone a tweet when I got kicked out, with a screenshot, he replied "Thanks for the heads up! Looking into it" then a bit later, "Should be fixed now!"

I don't like sending queries about the game to the rep's twitter accounts, but didn't know what else I could do at the time (didn't think of the support site.)

That was a good idea. I thought about tweeting him as well, but just like you I felt bad bothering him with game-related problems on his personal Twitter. He shouldn't have to be the first point of contact for customer service related issues, but you're right: there wasn't much choice.

I can post again hooray. Did anyone miss me?

Probably not