To help weigh on the clarification of "Active account".

My girlfriends account was disabled from the first step and when attempting to apply for alpha it would not allow this to be done until we logged into her account and enabled it (nothing to do with Characters or payment options, It was purely "Disable or enable FFXIV on this account").

Also for those frustrated, I understand It can feel a little insulting but what Harm is there with those that quit back in 2010 coming back with the chance to throw some opinions on why they left, as it may assist in development for the now.