Yesterday i was in Grindia and was talking to the NPC willelda in the Lancers gild. When i froze up . I could move my camra , type in the Linkshell and /s /tell /shout. But i had no Menu access or anything. I used my controller , mouse , keybord. I couldent move or anything.

So i asked a LS member to call a GM for me. HE did After 5 mins the GM said "Thankyou for contacting us but we cant help your friend unless he makes the GM call himself. He can also goto support.na.square-enix.com for help"

I was like ok so i whent to SE support on the support webpage.

After going around the go around of menus and topics i finaly found accual chat support.

I talked to a support rep. Who after i explanined the situation she said theres nothing she can do and i sould call a GM. So i told her i cant call a GM because i have no Menu she said " I am sorry but then there is nothing we can do"

So i said so im going to have to reset my PC wile in game and risk data loss?

Shes closed the chat and basicaly said have a great day.

Wow thats some damn good support right there. So more or less if you get stuck in a CS or something you will have to just reset. I also asked her so you cant get a GM to me and just have them port me outside of the building? She dident respond.