1. The amazing amount of IMPROVEMENT in character creation. (don't think so? please show me one that looks better)
I'm glad you're happy with the character creator right now, but I'm actually wondering what was different about it from the 1.0 character creator. We got more voices, tail-length customization, bust-size/build textures and.... ? (That's really not a whole lot, especially since all but one of those things was already in 1.0 to a limited extent)

Almost every current-gen MMO (PSO2, GW2, Tera, etc) has a better / more customizable character creator than the build of the 2.0 character creator that was in that video. Personally I found it pretty underwhelming.