I think you're missing what many of these people mean. We as returning players have the "option" of redesigning our characters come 2.0, it's not going to be that we HAVE to change them. ie what we look like now will be the same in 2.0, with new engine limitations aside of course. So they're saying if you're really THAT bothered by it, you can go beyond that and take some screen shots.

Because when you think about it, all the choices you made for your look are literally saved in the data.