Quote Originally Posted by Mortechai View Post
Where is that in writing?
http://forum.square-enix.com/ffxiv/t...l=1#post860597

Originally Posted by Rukkirii
As we stated before, existing players will receive a one-time chance to change the appearance, race, and gender of their characters.

As far as the name change goes, we are currently doing everything in our powers to make sure we are able to meet your expectation.

Please let us know if you have any other feedback.
Why would you not be able to use the new customization when you can recustomize? Why would they lock of selections to you? makes no sense.

This has been known for months now. They had it in interviews since about e3 2012 =) So hope that makes you happy!