I have to agree.. They took a system we could all live with (100% tokens), just get the content done you will get your item, and turned it into you have 3 lots if you fail those three lots you can get an even worse item.

Unless you are in a preplanned group (not PUG) you are still facing the RNG, and when the RNG spites you - you will get worse gear.

Though how worse we dont know, it could be half a stat, or it could be entirely different gear. Like in Totorak the gear from chests compared to the gear dropped by the boss.